Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Axelsen

Michelle Axelsen

Pensacola,FL

Summary

Motivated, focused, energetic customer service professional. reliable, dependable and strives for excellence in all that i do. Top-notch work ethic.

Overview

31
31
years of professional experience

Work History

Server

Polonza Bistro
Pensacola, FL
07.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.

Lead Server

Honey Berry Cafe
Spring Lake, NJ
07.2022 - 05.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Bethlehem Diner
Catasauqua, PA
03.2016 - 06.2022

Restaurant Manager

Hamilton Family Restaurant
Allentown, PA
12.1993 - 02.2017
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Established policies for cash handling procedures to maximize security measures.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.

Education

GED -

Whitehall High School
Whitehall, PA
06-1986

Skills

  • Professional Appearance
  • Relationship Management
  • Positive and professional
  • Regulatory Compliance
  • Strong Work Ethic

Timeline

Server

Polonza Bistro
07.2024 - Current

Lead Server

Honey Berry Cafe
07.2022 - 05.2024

Server

Bethlehem Diner
03.2016 - 06.2022

Restaurant Manager

Hamilton Family Restaurant
12.1993 - 02.2017

GED -

Whitehall High School

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Michelle Axelsen