Summary
Overview
Work History
Education
Skills
Reading, Exploring, Crochet
Languages
Timeline
Generic

Michelle Ayala-Perez

Newberry,South Carolina

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management, organization, and workflow optimization. Ability to balance multiple tasks simultaneously with high proficiency.

Overview

3
3
years of professional experience

Work History

Dairy Associate

Food Lion
07.2023 - Current
  • Cleaned, organized, stocked, rotated, and replenished merchandise presentations.
  • Monitored products by creating a short-date list to provide freshness and removed out-of-date products from shelves for proper disposal.
  • Engaged in friendly conversation, answered questions, and discussed new products with customers.
  • Verify inventory numbers and make truck orders via handheld scanner
  • Stocked milk, eggs, cheese, butter, yogurt, and etc.

Office Assistant/Customer Service Lead

Food Lion
01.2023 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Handled refunds/returns, lotto, money orders, cashing checks, and Western Union, by following safety protocols to ensure transactions were quick and free of fraud
  • Maintained and filled deposit and accounting logs accurately
  • Perform morning, mid, and night safe and till counts
  • Distributed daily reports via email

Cashier

Food Lion
04.2022 - Current
  • Built relationships while checking out 100+ customers daily to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedules, holidays, and extra shifts to meet business needs.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Collected shopping carts from the parking lot and returned to stand to keep the lot organized.

Shift Lead

Sonic Drive In
05.2021 - 08.2021
  • Trained new team members by relaying information on daily tasks, company procedures, and safety requirements.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Schedule team members' breaks
  • Conducted morning, mid, and night safe counts, end-of-shift deposits, and distributed change.

Crew Member

Sonic Drive In
08.2020 - 05.2021
  • Worked front counter, drive-thru, stalls, and other areas.
  • Collaborated efficiently with team members to take and complete orders in a timely fashion.
  • Kept food and beverage preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment accurately.

Education

Associate of Arts -

Piedmont Technical College
Greenwood, SC
05.2024

High School Diploma -

Mid-Carolina High School
Prosperity, SC
06.2023

Skills

  • Cash Register Operations
  • Flexible Hours (Nights, Weekends, and Holidays)
  • Customer Experience
  • Ability to Lift 40 Pounds
  • Policy and Procedure Adherence
  • Calm and Professional Under Pressure

Reading, Exploring, Crochet

In my free time, I enjoy reading fiction books! I am fascinated with exploring new places whether it be a restaurant, museum, or city! I also taught myself to crochet garments, blankets, amigurumi, and etc.


Languages

Spanish
Native or Bilingual

Timeline

Dairy Associate

Food Lion
07.2023 - Current

Office Assistant/Customer Service Lead

Food Lion
01.2023 - Current

Cashier

Food Lion
04.2022 - Current

Shift Lead

Sonic Drive In
05.2021 - 08.2021

Crew Member

Sonic Drive In
08.2020 - 05.2021

Associate of Arts -

Piedmont Technical College

High School Diploma -

Mid-Carolina High School

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Michelle Ayala-Perez