Michelle Ayers
HR Generalist
Virginia Beach,VA
If you can dream it, you can do it.
Walt Disney
Summary
Well-qualified HR Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
HR Generalist, SHRM-CP
Janus Research Group
Virginia Beach, VA
03.2022 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Updating Employee Handbook
- Recruiting, interviewing, onboarding new employees
- Hired 45 employees over 9-month period, amounting to over 34% of all hires in company of 133.
- Payroll processes and PTO accrual
- Employee Benefits including open enrollment
Sales and Operations Manager
Mini Price Storage
Virginia Beach, VA
08.2020 - 03.2022
- Preparation of all financial reports including daily deposit/payment postings, monthly collection target reports, profit and loss statements, balance sheets, cash flow, as well as quarterly and year-end financial reports.
- Ensure completion and review of all balance sheet reconciliations and identify and communicate findings.
- Shared feedback with internal departments to outline operational and training needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased storage occupancy by 9% and revenue by 15% within first 4 months.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Talent Director
Chick-fil-A
Virginia Beach, VA
02.2018 - 07.2020
- Expertly provided final-authority leadership to 98 personnel, hand selected to head new restaurant location of 131, increase of over 24%; coordinated 3-day mass hiring event, resulting in hiring 100+ team members in anticipation of grand opening.
- Built and maintained functional configuration and features of talent and performance modules.
- Partnered with human resources business partners to align and link talent management processes with other HR initiatives.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Store Manager
Teavana
Norfolk, VA
07.2014 - 02.2018
- Achieved highest store sales at Teavana in VA/MD/DC District at $1.2M in one year by creating and carrying out plan to boost traffic, engage customers, and increase conversions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
MBA - Human Resources Management
12.2021
- 3.94 GPA
- magna cum laude graduate
Skills
- HR certified: SHRM-CP
- Recruiting & Staffing Initiatives
- Employee Orientation
- Policy Implementation
- Training Development and Execution
- Team Leadership, Coaching and Mentoring
- Benefits Administration
- Open Enrollment
- Evaluations and Needs Assessment
- Microsoft Word/Excel/Outlook, HRIS, Internet Research and more
Accomplishments
Recruited from college to 1-year development program providing exposure to all facets of HR. Rotated through various assignments, assisting each team with their initiatives and gaining insight into effective Human Resources strategies, programs, and people. Skilled in improving employee morale and team bonding. Reduced staff turnover rate with 30% improvement by improving staff orientation and training, performance evaluation and coaching. Quickly learned role at JANUS Research Group and yielded results; 10 hires and 1 rehire within the first 60 days.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Generalist, SHRM-CP - Janus Research Group
03.2022 - Current
Sales and Operations Manager - Mini Price Storage
08.2020 - 03.2022
Talent Director - Chick-fil-A
02.2018 - 07.2020
Store Manager - Teavana
07.2014 - 02.2018
Johnson & Wales University - MBA, Human Resources Management
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