Michelle Ayers

Office Manager

Campbell County Veteran Service Office

06.2021 - Current

Handled sensitive information with discretion, maintaining confidentiality of veteran documents and personnel records.
Provided exceptional customer service when addressing veteran inquiries or concerns via phone calls or email correspondence.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Optimized office space utilization, leading to more efficient and productive work environment.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Clerk

Campbell County Clerk's Office

01.2018 - 06.2021

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Reduced errors in data entry through rigorous attention to detail and double-checking work.
Reviewed files, records and other documents to obtain information to respond to requests.

Title Clerk/Office Assistant

Short-Redmond Ford

09.2009 - 01.2018

Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Communicated with customers to resolve common title issues.
Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Calculated and remitted state sales tax, service, and other charges.
Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Contacted [State] Motor Vehicle Department to determine status of pending titles.
Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Streamlined title processing by efficiently managing documentation and maintaining accurate records.
Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Kept up-to-date with state and federal regulations to prevent errors and fraud.
Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Collected taxes and fees, submitted payments and issued receipts.
Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
Accelerated processing times for titles, establishing productive relationships with DMV offices and other external agencies.
Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
Reduced errors in documentation, closely monitoring changes in state and federal regulations and updating company procedures accordingly.
Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
Ensured legal compliance, diligently reviewing all submitted documents for adherence to state laws and regulations.
Reduced customer wait times by efficiently managing queue of title applications and inquiries.
Analyzed title documents to identify potential issues and resolve any discrepancies.
Examined and verified [Number] titles weekly.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Summary

Overview

Work History

Office Manager

Clerk

Title Clerk/Office Assistant

Education

Skills

Timeline

Office Manager

Clerk

Title Clerk/Office Assistant

Similar Profiles

SHAWONYA WILLIAMSSHAWONYA WILLIAMS

Shaun MurphyShaun Murphy

Julianne FloresJulianne Flores

Christina CampanellaChristina Campanella

Stephanie HallStephanie Hall