MICHELLE BABIN
Spokane,WA
Summary
Highly professional and efficient customer service representative with a strong focus on maintaining customer satisfaction and fostering loyalty. Known for exceptional organizational skills and active listening abilities. Brings an energetic work attitude and a goal-oriented approach to every interaction. Excellent communication skills and a cheerful demeanor. Thrives as an effective team player, consistently delivering top-notch service.
Overview
19
19
years of professional experience
Work History
Provider Assistance Unit – Customer Service Specialist II
Kaiser Permanente
2016.05 - Current
- Provided information related to claim status, medical coverage and authorizations
- Knowledge of medical terminology and coding
- Research and Identify errors and determine what steps need to be taken to resolve the issue
- Answered incoming calls from patients regarding questions about their care, plans or billing inquiries
- Documented care utilizing electronic documentation system
- Maintained clinical productivity consistent with peers and industry standards
Customer Service Representative
Safeguard Northwest
2013.09 - 2014.11
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax
- Guaranteed positive customer experiences and resolved all customer complaints
- Managed receivables
- Accurately logged all daily shipping and receiving orders
- Provided accurate and appropriate information in response to customer inquiries
Appointment Setter - Hearing Care Specialist
Safeguard Northwest
2012.12 - 2013.04
- Completed on average150 daily outbound calls generating2 appointments a day
- Addressed customer questions and concerns regarding products
- Customer Services
Appointment Setter
RTUI
2010.05 - 2012.07
- Scheduled an average of3 appointments per day
- Completed (on average)100 daily outbound calls generating an average of $20,000 a month in sales
Business Consultant
RTUI
2007.11 - 2009.04
- Addressed customer questions and concerns regarding products, prices, and availability
- Developed effective relationships with all call center departments through clear communication
- Consistently secured new accounts
Telemarketer
West Corp
2006.02 - 2007.01
- Participated in various incentive programs and contests designed to support achievement of production goals
- Recommended and helped customers select merchandise based on their needs
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Telephone etiquette
- Complaint handling
- Complaint resolution
Timeline
Provider Assistance Unit – Customer Service Specialist II
Kaiser Permanente
2016.05 - Current
Customer Service Representative
Safeguard Northwest
2013.09 - 2014.11
Appointment Setter - Hearing Care Specialist
Safeguard Northwest
2012.12 - 2013.04
Appointment Setter
RTUI
2010.05 - 2012.07
Business Consultant
RTUI
2007.11 - 2009.04
Telemarketer
West Corp
2006.02 - 2007.01