MICHELLE BABIN
Spokane,WA
Summary
Highly professional and efficient customer service representative with a strong focus on maintaining customer satisfaction and fostering loyalty. Known for exceptional organizational skills and active listening abilities. Brings an energetic work attitude and a goal-oriented approach to every interaction. Excellent communication skills and a cheerful demeanor. Thrives as an effective team player, consistently delivering top-notch service.
Overview
19
19
years of professional experience
Work History
Provider Assistance Unit – Customer Service Specialist II
Kaiser Permanente
05.2016 - Current
- Provided information related to claim status, medical coverage and authorizations
- Knowledge of medical terminology and coding
- Research and Identify errors and determine what steps need to be taken to resolve the issue
- Answered incoming calls from patients regarding questions about their care, plans or billing inquiries
- Documented care utilizing electronic documentation system
- Maintained clinical productivity consistent with peers and industry standards
Customer Service Representative
Safeguard Northwest
09.2013 - 11.2014
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax
- Guaranteed positive customer experiences and resolved all customer complaints
- Managed receivables
- Accurately logged all daily shipping and receiving orders
- Provided accurate and appropriate information in response to customer inquiries
Appointment Setter - Hearing Care Specialist
Safeguard Northwest
12.2012 - 04.2013
- Completed on average150 daily outbound calls generating2 appointments a day
- Addressed customer questions and concerns regarding products
- Customer Services
Appointment Setter
RTUI
05.2010 - 07.2012
- Scheduled an average of3 appointments per day
- Completed (on average)100 daily outbound calls generating an average of $20,000 a month in sales
Business Consultant
RTUI
11.2007 - 04.2009
- Addressed customer questions and concerns regarding products, prices, and availability
- Developed effective relationships with all call center departments through clear communication
- Consistently secured new accounts
Telemarketer
West Corp
02.2006 - 01.2007
- Participated in various incentive programs and contests designed to support achievement of production goals
- Recommended and helped customers select merchandise based on their needs
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Telephone etiquette
- Complaint handling
- Complaint resolution
Timeline
Provider Assistance Unit – Customer Service Specialist II
Kaiser Permanente
05.2016 - Current
Customer Service Representative
Safeguard Northwest
09.2013 - 11.2014
Appointment Setter - Hearing Care Specialist
Safeguard Northwest
12.2012 - 04.2013
Appointment Setter
RTUI
05.2010 - 07.2012
Business Consultant
RTUI
11.2007 - 04.2009
Telemarketer
West Corp
02.2006 - 01.2007
Similar Profiles
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Johnica M. BennettJohnica M. Bennett
Director of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical GroupDirector of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical Group
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)
Rachel PerryRachel Perry
Communications Operator at Kaiser Permanente (Kaiser Foundation Hospitals)Communications Operator at Kaiser Permanente (Kaiser Foundation Hospitals)
Clayton RipplingerClayton Ripplinger
Serv Tech III at Jimmys RoofingServ Tech III at Jimmys Roofing