Michelle Baca
Austin,TX
Summary
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. I am an individual that is deeply committed to increasing my skills as a leader to help teammates thrive in this department. My dedication is to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Animal Protection Officer Supervisor
City Of Austin
05.2022 - Current
- Train and lead Field Services staff in performing field duties, investigation techniques, bite reporting, and injured animal handling
- Maintain a current list of declared Dangerous Dogs for public access
- Safely and humanely handles animals, of unknown health and temperament
- Assists in monitoring the medical/ behavioral status of animals and performs related health care activities
- Contributes to the programs and services that support the shelters live outcome goal
- Ensures the safety of animals and people in the shelter
- Accurately maintains all required records in the shelter database
- Loads deceased animals onto truck.
Animal Protection Officer/Sr
City Of Austin
09.2018 - 05.2022
- Investigate reports of rabies exposure, dangerous or vicious animals and proper care violations
- Safely and humanely capture and transport animals, including those who are sick, injured or potentially dangerous
- Establish quarantines and oversee home observations
- Euthanize animals when necessary with understanding and compassion for the animal
- Respond to observed or reported emergency situations and ordinance violations as well as after-hours emergency calls as needed at the request of citizens and other government agencies such as the Austin Police Department
- Write reports and record data on appropriate log/forms
- Dispatch service calls to field personnel
- Answer citizen questions and provide assistance, education regarding responsible animal ownership/ordinance requirements and assist in complaint mediation
- Issue citations; obtain affidavits and testify in court
- Participate in prevention services such as teaching bit prevention classes, responsible pet ownership classes, etc
- Contribute to the programs and services that support the shelter's live outcome goal.
Animal Caretaker/ Night Shift Animal Caretaker
City Of Austin
11.2013 - 08.2018
- Provides information to the public and assists with unloading trucks, stocking shelter areas and storing materials
- Assists in preparation, transport and documentation of specimens for rabies testing
- Maintains facility and grounds in a clean, neat and organized manner
- Observe animal behavior to enhance the lives in a managed setting by providing them with mental and physical stimulation to increase natural and healthy behavior
- Record animal's behavioral assessment into database
- Cleans, disinfects and maintains shelter areas as assigned.
Veterinary Technician/ Veterinary Asst
Specialty Hospital
03.2016 - 07.2018
- Assisted with feeding, watering, bathing, dipping, and exercising animals
- Provided humane sheltering services in compliance with state minimum standards and shelter policies
- Cleaned kennels and fed RO Dogs Monitored with any health issues
- Cleaned Surgery
- Helped APD and ACO officers bring in animals after hours
- Expressed leadership skills by ensuring all animals were in appropriate kennels and were picked up before closing time
- Showed trust to work alone after hours when work needed to be completed
- Monitored all night volunteers and ensured that safety precautions were taking place
- Maintained all white boards in kennels were updated every night
- Inventoried all animals
- Sent confirmation email at the end of every shift to address any discrepancies
- Scheduled appointments on appropriate times and days for which was needed to provide the right care
- Placed IV catheters, drew blood, ran blood work
- Assisted Doctor with restraint while she performed her examination on animals
- Helped with intubating
- Consulted with Owners of the animals by educating them about Eningitis, seizures, Vestibular disease, or any other neurological symptoms
- Filled medications to be ready for pick up
- Administered medications as directed by veterinary staff
- Recorded medical records into database
- Observed animals' physical conditions to detect illness
- Cleaned and disinfected kennels, equipment, and work areas
- Maintained animal records and billing information
- Trained and supervised new Kennel Technicians.
Lead Kennel Technician/ Veterinary Technician
Westlake Animal Hospital
09.2013 - 03.2016
- Feeds, waters, bathes, dips, and exercises animals
- Provides humane sheltering services in compliance with state minimum standards and shelter policies
- Cleaned kennels and fed RO Dogs Monitored with any health issues
- Cleaned Surgery
- Helped APD and ACO officers bring in animals after hours
- Expressed leadership skills by ensuring all animals were in appropriate kennels and were picked up before closing time
- Showed trust to work alone after hours when work needed to be completed
- Monitored all night volunteers and ensured that safety precautions were taking place
- Maintained all white boards in kennels were updated every night
- Inventoried all animals
- Sent confirmation email at the end of every shift to address any discrepancies
- Scheduled appointments on appropriate times and days for which was needed to provide the right care
- Placed IV catheters, drew blood, ran blood work
- Assisted Doctor with restraint while she performed her examination on animals
- Helped with intubating
- Consulted with Owners of the animals by educating them about Eningitis, seizures, Vestibular disease, or any other neurological symptoms
- Filled medications to be ready for pick up
- Administered medications as directed by veterinary staff
- Recorded medical records into database
- Observed animals' physical conditions to detect illness
- Cleaned and disinfected kennels, equipment, and work areas
- Maintained animal records and billing information
- Trained and supervised new Kennel Technicians.
Groomer/Dog Bather
PetsMart
01.2013 - 08.2014
- Created schedules every week for employees
- Maintained a positive work environment
- Created educational and training material for new employees
- Restrained patients in a safe, efficient, and compassionate manner during examinations and procedures
- Greeted clients and escorted them and their pets into an exam room; obtained basic information (weight, temp, etc) on pet
- Ensured that medical records are complete, lab results are recorded, and patient data sheets are completed
- Demonstrated initiative & teamwork in everyday duties by seeking other work to do during slow times, assisting other employees within the practice, and filling in for other employees as needed
- Knowledge of proper administration of oral medications, intramuscular, subcutaneous injections, and properly fill prescriptions
- Assisted inpatient nurse with anesthetic induction, surgical preparation, and recovery of surgery patients
- Performed patient check-ins for surgical/ hospital/ boarding drop off
- Provided estimates for clients upon check-in and ensured that all hospitalization forms are properly filled out and signed
- Administered medications, vaccines, and treatments prescribed by a Veterinarian, collected blood, stool, urine, or tissue samples for testing
- Checked-in animals that were scheduled to be groomed/ bathed
- Educated clients on the importance of animal hygiene and maintenance
- Humanely performed anal gland expression and tooth brushing
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets.
Merchandiser/ Delivery Driver/ Parts Specialists
O' Reilly Auto Parts
07.2010 - 01.2013
- Checked inventory on all merchandise every morning/ did monthly cycle counts on every item in the store
- Delivered Auto parts to our business clients (Auto shops) and accepted payments and signatures on proper documentation
- Educated customers on maintenance on automobiles, selling the correct parts, and practicing up-selling our products
- Assisted customers in installing batteries, wiper blades, headlight/ tail light bulbs
- Assisted using OBDII scanner to obtain maintenance codes on their vehicles
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
None - Veterinary Medicine
Austin Community College
AustinDiploma - Veterinary Technology
Penn Foster Career School
High School Diploma -
San Elizario High School
Skills
- Safety planning
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Data Entry
- Self-Motivated
- Training and Development
- Organization and Time Management
- MS Word
- MS Powerpoint
- MS Excel
- Chameleon
- Microchipping (Veterinary tech skills)
- Emergency Response Coordination
- Court Appearances
- Work Coordination
- Investigation Leadership
Certification
- Valid Class C Texas Driver's license.
- Notary Public
- State of Texas as an Animal Control Officer
- CVA (certified Veterinary Assistant)
- Dr Online Dentistry Basic Training: Veterinary Technology, 30 hours completed Dr. Bre Beckman - Online On 11/12
Accomplishments
- On 11/12/19 - Awarded the James Vyers Field Officer of the Year Award.
- Dr Online Dentistry Basic Training: Veterinary Technology, 30 hours completed Dr. BreĴ Beckman - Online
Timeline
Animal Protection Officer Supervisor
City Of Austin
05.2022 - Current
Animal Protection Officer/Sr
City Of Austin
09.2018 - 05.2022
Veterinary Technician/ Veterinary Asst
Specialty Hospital
03.2016 - 07.2018
Animal Caretaker/ Night Shift Animal Caretaker
City Of Austin
11.2013 - 08.2018
Lead Kennel Technician/ Veterinary Technician
Westlake Animal Hospital
09.2013 - 03.2016
Groomer/Dog Bather
PetsMart
01.2013 - 08.2014
Merchandiser/ Delivery Driver/ Parts Specialists
O' Reilly Auto Parts
07.2010 - 01.2013
None - Veterinary Medicine
Austin Community College
Diploma - Veterinary Technology
Penn Foster Career School
High School Diploma -
San Elizario High School