Michelle Bachelor
Poughkeepsie,NY
Summary
Versatile and results-oriented professional with a strong background in office management and customer service, notably at Hudson River Housing. Excelled in staff training, enhancing team efficiency by 20%, and streamlined office administration processes. Demonstrated exceptional organizational skills and clear communication, fostering team cohesion and improving operational workflows.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Office Manager
Hudson River Housing
12.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Home Health Aide
Graceful Home Care
09.2016 - 05.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Youth Care Worker
St. Cabrini Home
07.2008 - 05.2013
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
Development Assistant
Taconic DDSO
11.2006 - 09.2008
- Guided developmentally disabled adults through customized day programs.
- Conducted assessments to evaluate patient progress over time, providing valuable data for ongoing care plan adjustments.
- Developed creative learning materials designed specifically to meet the unique needs of each individual patient.
- Promoted self-advocacy among patients by teaching them how to express their needs effectively within various settings.
- Utilized adaptive equipment to facilitate increased independence in daily tasks for patients.
- Assisted residents with activities of daily living.
- Supported patients with daily living activities, improving their overall quality of life.
Palliative Care Aide
Hospice, Inc.
02.2005 - 05.2007
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
Alarm Dispatcher
Hammond Security
12.2000 - 03.2004
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
- Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Streamlined alarm monitoring processes for increased efficiency and accuracy in identifying emergencies.
Education
Nursing
Boces Technical School
Poughkeepsie, NY01-1998
Medical Office Specialist -
Krissler Business School
Poughkeepsie, NY06-1997
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY06-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Clear oral/written communication
- Documentation and control
- Staff training
- Team supervision
- Team bonding
- Documentation expertise
Timeline
Home Health Aide
Graceful Home Care
09.2016 - 05.2019
Office Manager
Hudson River Housing
12.2015 - Current
Youth Care Worker
St. Cabrini Home
07.2008 - 05.2013
Development Assistant
Taconic DDSO
11.2006 - 09.2008
Palliative Care Aide
Hospice, Inc.
02.2005 - 05.2007
Alarm Dispatcher
Hammond Security
12.2000 - 03.2004
Nursing
Boces Technical School
Medical Office Specialist -
Krissler Business School
High School Diploma -
Poughkeepsie High School
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