Michelle Bagwell
Summary
Hospitality professional, with extensive experience in customer-facing roles, known for an empathetic, guest-first approach to service. Possesses exceptional problem-solving and organizational skills with a proven ability to navigate complex guest requests and maintain high satisfaction levels through active listening and thoughtful communication.
Overview
11
11
years of professional experience
Work History
Banquet Captain
NoHo Hospitality
New York, New York
09.2025 - Current
- Supports cross-functional teams, including the Executive Chef, Chef de Cuisine, Event Planner and management to facilitate successful, high-quality corporate events.
- Anticipates guest needs to provide a seamless, stress free and effortless experience for the lead corporate clients.
- Gracefully adapts to ever changing menus, floor plans and client needs.
Server/Guest Experience Specialist
Patina Restaurant Group
New York, New York
07.2015 - Current
- Navigates and executes complex and varied guest requests, across multiple units, resulting in exceptional guest experiences.
- Maintains detailed knowledge of multiple, seasonally changing menus.
- Identifies, documents and communicates guest concerns and inquiries, so that all appropriate team members are informed during the resolution process.
- Prioritizes thoughtfully listening to guest's needs, fostering trust which leads to guest loyalty.
Education
Theatre
Austin Peay State University
Clarksville, TNSkills
- Empathetic and patient listener with a natural ability to make guests feel heard and seen
- Experienced at analyzing guest feedback, across various demographics, in order to improve guest satisfaction and sales
- Proficient in Salesforce
- Highly organized, growth-oriented, with excellent written and verbal communication skills
Affiliations
- Trinity Services and Food for the Homeless
- Spoons Across America
Timeline
Banquet Captain
NoHo Hospitality
09.2025 - Current
Server/Guest Experience Specialist
Patina Restaurant Group
07.2015 - Current
Theatre
Austin Peay State University