Michelle Bailey

DELTA,OH

Summary

Experienced body shop manager with a 13-year career history. Achieves organizational wins through effective business development, revenue generation, and cost control initiatives. Oversees multiple business-critical functions, including sales and operations, and strategically contributes to growth opportunities by increasing service agreements and existing account volume. Recognized as a thought leader in employee technical and service skill training and development. Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction.

Overview

2025

years of professional experience

Certification

Work History

Manager

Don's Automotive Group - Collision Dept.

01.2012 - Current

Conduct inspections and oversee quality assurance for repair work, ensuring adherence to safety and industry standards
Manage daily operations, including estimating damage, preparing reports, and submitting insurance claims, processing an average of 75 estimates per month
Lead and supervise a team of repair and refinishing professionals, fostering a collaborative and high-performing work environment
Develop and implement process improvements, achieving I-Car Gold certification and maintaining compliance with automotive manufacturer repair procedures
Communicate effectively with customers and insurance providers to ensure satisfaction and resolve issues promptly
Monitor inventory, order parts, and oversee logistics to maintain efficient operations
Utilize problem-solving skills to address operational challenges, ensuring consistent delivery of high-quality results
Conduct audits of repair work, ensuring alignment with corporate and regulatory standards
Open and close repair orders for vehicles, managing administrative tasks
Coordinate pick-ups and drop-offs of Enterprise fleet repairs, facilitating smooth processes
Scan every car that enters the shop for repairs, ensuring accurate documentation
Worked with customers and insurance companies to obtain payments.
Inspected auto body damage and wrote up repair orders.
Developed strong relations and partnerships with parts vendors and insurance companies to facilitate productive business dealings.
Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
Use CCC One and Mitchell Cloud to complete estimates and supplements.

Estimator

R & R Kitchen and Bath

Analyzed designs and performed accurate cost analysis.
Prepared material orders to complete projects on time and within budget.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
Identified areas for cost saving to help increase profitability and lower client costs.
Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.

Supervisor

Green Bay Packaging Company

Supervised a 2nd shift production team responsible for cutting foam into specific sizes for buffer packaging, ensuring products met customer specifications and quality standards
Monitored daily production schedules, assigning tasks to team members to meet operational goals and deadlines
Conducted regular inspections of production processes, ensuring adherence to safety protocols and efficient use of materials
Trained and coached employees on proper production techniques and quality requirements
Analyzed production metrics to identify areas for improvement, implementing solutions to optimize efficiency and reduce waste
Fostered a positive team environment, promoting collaboration and productivity among staff

Quality Supervisor

Plaxicon Plastics

Supervised quality control operations in the manufacturing of plastic food jars, ensuring compliance with industry standards and customer specifications
Gathered, analyzed, recorded, and charted data to ensure containers met stringent specifications for each customer
Developed and implemented quality assurance protocols to minimize defects and enhance production efficiency
Collaborated with cross-functional teams to identify and resolve quality issues, improving product consistency
Trained and mentored staff on quality processes and best practices
Achieved SCP certification, demonstrating expertise in statistical process control and quality methodologies

Education

Business Management -

Columbus State

Columbus, OH

05.2004

Skills

Quality Control & Inspection
Data Gathering
Analysis
Charting
Process Improvement
Standardization
Statistical Process Control
Marketing
Workforce Management
Strong work ethic
Multitasking
Communication
Time management
Problem Solving

Leadership
Team Development
Schedule development
Collecting payments
Contract management
Vendor relations
Project management
Completing estimates
Policy and procedure development
Project planning
Filing claims
Managing operations
Customer relations