- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Fashion and Style
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Baking
- I like working with my hands and fixing things
Michelle Bailey
Jacksboro,TX
Summary
Healthcare professional with proven track record in patient coordination and support. Known for strong interpersonal skills, adept at navigating patient needs and streamlining processes. Proven ability to enhance patient satisfaction through strong organizational skills and effective appointment management. Adept at HIPAA compliance and fostering positive relationships, resulting in improved patient outcomes and streamlined operations. Committed to delivering exceptional patient care and support. Proficient in patient intake, scheduling, and ensuring positive patient experience.
Overview
16
16
years of professional experience
Work History
New Patient Coordinator
Complete Breast Care - Dr. Beth Anglin
10.2024 - Current
- Coordinated new patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient intake processes, verifying insurance information and collecting necessary documentation.
- Assisted with patient education on procedures and services offered by the clinic.
- Developed and maintained positive relationships with patients, enhancing overall experience.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Lead Physical Therapist Aid
FORM Dr. Basil Besh
09.2017 - 03.2023
- Collaborated with interdisciplinary teams to optimize patient care and recovery outcomes.
- Implemented evidence-based therapeutic techniques to enhance patient mobility and strength.s.
- Maintained accurate documentation of patient treatments, progress notes, and outcome measures.
- Trained junior staff on best practices in physical therapy and patient engagement techniques.
- Monitored patient progress, adjusting treatment protocols based on individual needs and responses.
- Developed home exercise programs tailored specifically to individual needs that ensured continued progress beyond clinic visits.
Massage Therapist
Divine
03.2009 - 09.2018
- Administered therapeutic massage techniques to alleviate client pain and promote relaxation.
- Collaborated with clients to develop personalized treatment plans based on individual needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
- Streamlined appointment scheduling processes, improving overall operational efficiency.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Education
Fashion Design
University of Hawaii At Manoa
Honolulu, HIMassage Therapy
National Holistic Institute
San Jose, CA05-2006
Associate of Arts - Liberal Arts
Ohlone College
Fremont, CA06-2000
Skills
- Understanding of HIPAA compliance requirements
- Effective organizational skills
- Office administration
- Appointment coordination
- Detailed patient documentation
- Patient information processing
- Proficient in medical terminology
- Patient care administration
- Appointment coordination
Interests
Timeline
New Patient Coordinator
Complete Breast Care - Dr. Beth Anglin
10.2024 - Current
Lead Physical Therapist Aid
FORM Dr. Basil Besh
09.2017 - 03.2023
Massage Therapist
Divine
03.2009 - 09.2018
Fashion Design
University of Hawaii At Manoa
Massage Therapy
National Holistic Institute
Associate of Arts - Liberal Arts
Ohlone College
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