Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE BAILOR

Beltsville,MD

Summary

Inquisitive, detail-oriented team player with strong organizational skills. Goal every day is to learn something new and apply it to future opportunities. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Sr. Engineer Specialist – Network Assurance

Verizon Business Group (fulltime)
09.2022 - Current
  • Front-line technical and remediation support for client platforms and dedicated IEN fiber network.
  • Lead logistical contact for planned engineering events. Coordinate on site access for hired technicians, track equipment deliveries to and from site locations; maintain equipment inventory and complete RMA process for failed equipment.
  • Adhere to guidelines for submitting internal trouble tickets and follow escalation procedures when required.
  • Created and utilize tracking platforms reporting key data on planned and unplanned engineering maintenance; vendor interactions; equipment inventory and monthly service review documentation.

Entry-Level Network Assurance Engineer

Verizon Media / Glotel - Contractor
07.2021 - 09.2022
  • Monitored and completed daily quality assurance checks of bi-directional 100G ethernet circuits and customer equipment.
  • Created/submitted trouble tickets to 3rd party vendors and internal Verizon divisions.
  • Provided timely and accurate updates to customer inquiries and notifications.


Sr. Operator – Transmission Operations

C-SPAN
06.2004 - 06.2021
  • Provided technical remediation support to Operations, Field, Editorial and Engineering departments.
  • Monitored and completed daily quality assurance checks on all inbound and outbound feeds including on-air services to uplink – Intelsat and FM and HD radio services for 90.1 WCSP Radio.
  • Served as technical point of contact for remote studio hits; daily and high-profile broadcast pooled events on Capitol Hill, and Verizon's Audio Video Operations Ctr (AVOC) fiber installations.
  • Alongside engineers, developed operational guidelines for ASI transmission, satellite downlink transmission (KU), IP based transmission (TVU and Live U), transmission guidelines for CSPAN’s disaster recovery facility.
  • Compiled, maintained and analyzed data pertaining to fiber connectivity services; transmission methods and best practices.

Programming – Field Tech/Videographer/Audio Engineer/Logistical Editor

C-SPAN
05.1993 - 06.2004
  • Advanced through ranks of department to become high-level experienced team leader.
  • Technical/logistical editor for event coverage, completing site surveys, hiring technical crews; coordinating site access and verified that all broadcast standards were met for both live and taped events
  • ENG coverage (both video and audio) of Presidential and Congressional campaign cycles
  • Spearheaded and directed live and taped long format multi-camera events nationwide.
  • Audio Engineer assigned to daily Capitol Hill events, as well as single and multi participant call-in segments for CSPAN produced programs – Washington Journal, Book TV’s Miami and LA Times Book festivals, American Writers series and Peabody Award-winning American President series.

Master Control Operator

C-SPAN
04.1991 - 05.1993
  • Promoted from an entry level to mid-level control room operator within the first year.
  • Executed tape playback assignments for the CSPAN and CSPAN 2 services.
  • Initiated and verified tape records for all inbound event coverage and studio productions.
  • Inserted real time graphics for on-air program content.
  • Monitored the last point of the transmission before leaving the facility.
  • Served as a backup/stand in studio audio tech and floor director for the network’s evening call-in program.

Education

Bachelor of Arts - Radio, Television, Film

College of Arts And Humanities, University of Maryland
College Park, MD

Skills

  • Evertz - SDVN, INSITE, Vistalink, TSMIP, routers
  • Davicom Remote Site Monitoring System
  • TVU/LIVE VU Dashboards
  • Word, Excel, Google platforms
  • Attention to Detail
  • Quality Control
  • Technical Leadership
  • Adaptability
  • Team Collaboration
  • Problem Solving
  • Effective Communication

Timeline

Sr. Engineer Specialist – Network Assurance

Verizon Business Group (fulltime)
09.2022 - Current

Entry-Level Network Assurance Engineer

Verizon Media / Glotel - Contractor
07.2021 - 09.2022

Sr. Operator – Transmission Operations

C-SPAN
06.2004 - 06.2021

Programming – Field Tech/Videographer/Audio Engineer/Logistical Editor

C-SPAN
05.1993 - 06.2004

Master Control Operator

C-SPAN
04.1991 - 05.1993

Bachelor of Arts - Radio, Television, Film

College of Arts And Humanities, University of Maryland

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