Michelle Baker
Surprise,AZ
Summary
Business professional with over 30 years experience who translates business vision into HR initiatives that improve performance, profitability, growth and employee engagement. Manager that thrives on tough challenges and translates visions and strategies into actionable value - added goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Directo
American Orchards
02.2023 - Current
- Participated in regular professional development opportunities to stay current with best practices in direct hire recruitment services industry.
- Manag diverse portfolio of direct hire positions across multiple industries, demonstrating versatility in recruitment.
- Streamlined hiring process for clients, utilizing proactive approach to source and screen potential candidates.
- Maintained transparency throughout entire hiring cycle with both client and candidate; keeping all parties informed on progress/status updates.
- Maintained up-to-date knowledge of industry trends and market conditions, informing strategic recruitment decisions.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintained P&L and shouldered corporate fiscal responsibility.
Administrator
Lumicare Hospice
04.2021 - 02.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Generated reports to suggest corrective actions and process improvements.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Health and Wellness Director
Masonic Homes
11.2020 - 02.2021
- Oversaw ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Cultivated positive work environment by fostering open communication, collaboration, and respect among all team members.
- Improved patient retention rates through excellent customer service skills combined with a deep understanding of client needs within healthcare sector.
- Conducted regular assessments of facility equipment and infrastructure needs, ensuring timely updates or replacements as needed.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Maintained all service plans
- Managed all staff, schedules, trainings
Director of Operations
Suncrest Hospice
11.2014 - 10.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Nursing License - Nursing
West Med College
San Jose, CA12.2012
Associate of Applied Science - Nursing
De Anza College
Cupertino, CA06.1992
Skills
- Leadership Development
- Business Management
- Compliance and regulations
- Operational planning
- Human Resources Management
- Training Methods
- Human Resources
- People and Culture
Certification
- OSHA Certified
- CPR Certified
- First Aid Certified
- PHR Cerification
Timeline
Executive Directo
American Orchards
02.2023 - Current
Administrator
Lumicare Hospice
04.2021 - 02.2023
Health and Wellness Director
Masonic Homes
11.2020 - 02.2021
Director of Operations
Suncrest Hospice
11.2014 - 10.2020
Nursing License - Nursing
West Med College
Associate of Applied Science - Nursing
De Anza College