Michelle Baldwin

• Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
• Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems.
• Enhanced team collaboration among healthcare professionals through clear communication regarding patient needs or concerns, promoting a more comprehensive approach to care.
• Ensured accurate billing processes through diligent verification of insurance coverage and prompt submission of claims forms to insurers or government agencies as required.
• Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
• Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
• Enhanced patient care by efficiently managing medical records and scheduling appointments.
• Aided in the prevention of diagnostic errors by diligently preparing patients for various tests, including blood draws or imaging studies.
• Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
• Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
• Assisted in maintaining compliance with regulatory requirements through timely completion of continuing education courses and staying informed on industry best practices.
• Contributed to the development of a welcoming clinic environment by assisting in the creation and maintenance of educational materials and informational resources for patients.
• Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
• Streamlined office operations for improved patient experiences through effective communication with healthcare providers.
• Reduced wait times for patients by promptly processing lab results and updating medical charts.
• Increased clinic efficiency by maintaining an organized inventory of medical supplies and placing timely orders as needed.
• Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
• Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous selfassessment.
• Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
• Supported seamless transitions between departments by effectively coordinating referrals to specialists.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Oriented and trained new staff on proper procedures and policies.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Measured patient pulse oximetry.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Implemented care and efficiency improvements to support and enhance office operations.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Measured patient spirometry.
• Followed appropriate procedures to minimize patient's exposure to radiation.

Boosted client contentment by promptly handling authorization submissions.

Medical Assisting duties as directed by practice manager.

• Applied aseptic techniques to prepare examination rooms for patient use.
• Conducted patient education sessions on health maintenance and medication usage.
• Utilized blood pressure monitors to assess vital signs efficiently.
• Handled patient triage to determine urgency of care needs.
• Operated electronic health record software to input patient data accurately.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Applied aseptic techniques to prepare examination rooms for patient use.
• Operated electronic health record software to input patient data accurately.
• Conducted patient education sessions on health maintenance and medication usage.
• Handled patient triage to determine urgency of care needs.
• Utilized blood pressure monitors to assess vital signs efficiently.
• Sanitized, restocked, and organized exam rooms and medical equipment.