Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ballard

Archie,MO

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

13
13
years of professional experience

Work History

Gate Clerk

Lazer Logistics
01.2025 - Current
  • Verify records on incoming shipments, Log shipments into computer Document preparation Trouble shoot and correct problems, Record shipment data Compare shipment contents to manifest, invoice, or order forms, Report any discrepancies to accounting Inspect trailer temperatures Record tractor, trailer, and seal numbers Dispatch moves to drivers Examine product and work to verify conformance specifications and Accurately maintain records.

Staffing Assistant

Focus Workforce Management
01.2024 - 01.2025
  • Process telephone interviews, Schedule potential employees for in person interview, help potential employees set up account, Initiate onboarding paperwork, Drug screen potential employees, Complete and file electronic paperwork.
  • Maintained comprehensive records of candidate interviews, placements, and follow-up activities to ensure accurate documentation.

Administrative Assistant

Conti Corp Labs
01.2023 - 01.2024
  • Open and sort mail, Coordinate with the drivers to ensure proper paperwork, Chain of custody and manifests, Inventory of the lab and office, Accounting, accounts payable and receivable in QuickBooks Online, Prepare invoices and statements, Work with vendors and customers.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

General Labor/Quality Inspector

Tysons
01.2022 - 01.2023
  • Watch for any foreign objects in the chicken such as plastic, metal, undesirable shapes, parts sticking to each other, and other various tasks as assigned.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Identified and helped resolve non-conforming product issues.

Assembly

North Star Battery
01.2021 - 01.2022
  • Operate the Acid Fill Line and startup and maintain safe and efficient equipment operation Troubleshooting and adjusting equipment, within set specifications, as required. To control machine downtime, as needed quickly liaise with maintenance on machine operating concerns, perform mechanical operations using hand power tools to construct and manufacture products, and inspect material for defects.
  • Accelerated product delivery to market by identifying bottlenecks in assembly process.
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Reduced assembly errors by conducting regular maintenance checks on tools and equipment.

Technical Process Operator

Glad Manufacturing
01.2020 - 01.2021
  • Perform routine operations, monitor and adjust the CMD, and follow safety quality and performance requirements. Report defects, quality checks and notify Process Techs when needed, assist in changeovers, notify fork truck drivers when low on materials, and report any loss time in the LEDs program.
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Performed root cause analyses on process deviations, implementing corrective actions to prevent future occurrences.
  • Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
  • Reduced downtime for maintenance by performing regular inspections and preventative measures.
  • Enhanced production efficiency by closely monitoring equipment and making necessary adjustments.
  • Reported to shift supervisor on production status, problems and deviations.

Registration Specialist Outpatient & ER/PFS

Cox Health
01.2013 - 01.2020
  • Accounts Receivable, Provide exceptional service and care to all patients, customers, and team members. Interview patients or representatives to obtain and record names, addresses, ages, religions, and persons to notify in case of emergency attending Physician and individual or insurance the company responsible for payment of a bill. Explain hospital regulations such as visiting hours, payment of accounts, arranging for escort to assigned room or ward, entering patient admitting information into the computer and routing printed copies to the designated department, obtaining signed consents and other required forms from the patient or legal designee, compiles data for occupancy and census records, and receives payments on account. Assures accuracy of a clean claim, operates hospital switchboard, obtains legal and correct physician order, prints daily surgery and ancillary schedules to ensure patient goes to the correct department at the appointed time. Process all incoming EOBs, balance GL Accounts, sort, and open mail.
  • I have also held a few part-time jobs. Best Western – Front Desk Reception 3 seasons, Kohls – Customer Service 1 season, Harter House Grocery – 1 season, Big Cedar Lodge – 1 season
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Completed registration paperwork, verifying accurate patient information.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.

Education

Diploma - Travel and Tourism

Nebraska College of Business
Omaha, NE
01.2000

Skills

  • Shipping and receiving
  • Transportation
  • Gate control
  • Visitor screening
  • Gate management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Customer focus
  • POS system operation
  • Refund handling
  • Payment collection
  • Customer relationship management (CRM)
  • Data entry proficiency
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Phone etiquette
  • Calm demeanor
  • Problem-solving
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Cleaning and sanitizing
  • Employee training
  • Microsoft office
  • Work task prioritization

Timeline

Gate Clerk

Lazer Logistics
01.2025 - Current

Staffing Assistant

Focus Workforce Management
01.2024 - 01.2025

Administrative Assistant

Conti Corp Labs
01.2023 - 01.2024

General Labor/Quality Inspector

Tysons
01.2022 - 01.2023

Assembly

North Star Battery
01.2021 - 01.2022

Technical Process Operator

Glad Manufacturing
01.2020 - 01.2021

Registration Specialist Outpatient & ER/PFS

Cox Health
01.2013 - 01.2020

Diploma - Travel and Tourism

Nebraska College of Business

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