MICHELLE BALLEW
Cincinnati
Summary
Dedicated paraprofessional with expertise in instructional support and behavioral interventions. Proficient in database management and differentiated instruction. Successfully navigates complex educational environments, ensuring positive outcomes for students and seamless collaboration with educators. Background working with students of various ages and abilities, implementing Individualized Education Programs (IEPs) to ensure positive educational and behavioral outcomes. Skilled in creating positive learning environments, developing learning plans, and collaborating with teachers, parents, and other professionals. Passionate about helping students reach their full potential and become successful, independent adults. Personable and positive individual with excellent communication and interpersonal skills. Solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships. Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in a call center environment. Brings a foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Developed exceptional communication and customer service skills in a high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into a new field, leveraging strong problem-solving and multitasking abilities. Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CALL CENTER REPRESENTATIVE
UC HOSPITAL
10.2022 - Current
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
PERSONAL SHOPPER
INSTACART
05.2019 - Current
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
- Performed regular quality control checks of merchandise before delivery
- Utilized selection process for products within store and bagged products following bagging standards
- Resolved customer complaints quickly by contacting leadership
SPED PARAPROFESSIONAL
School Force Solutions
12.2023 - 12.2024
- Facilitated communication between teachers, administrators, parents and other professionals involved with students' educational plans
- Provided direct instruction to small groups or individuals in order to remediate academic deficits or reinforce new material learned in the classroom setting
- Utilized technology as an instructional tool when appropriate for students' learning styles and needs
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
- Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
PARAPROFESSIONAL
Cincinnati Public Schools
03.2023 - 08.2023
- Demonstrated patience, compassion, and empathy in various situations
- Developed and maintained positive relationships with students, promoting positive attitude toward learning
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
ATTENDANCE SPECIALIST
CINCINNATI PUBLIC SCHOOLS
08.2022 - 03.2023
- To assist school Social Workers with truancy and attendance issues
- Run report and update spread sheets
- Managed the daily workflow of attendance processes, including record keeping, reporting, and auditing activities
- Monitored occurrences of extreme absenteeism, unexcused absences and excessive tardiness.
- Developed engaging incentive programs that motivated students to maintain high levels of punctuality and attendance throughout the school year.
- Assisted school administration in maintaining accurate enrollment records, ensuring compliance with district policies and state regulations.
DISPATCHER/CUSTOMER SERVICE
AQUARIUS/ UC Hospital
02.2022 - 10.2022
- To take inbound calls from customers, clients and help assist with transferring them to the correct department and send out pages to different departments throughout UC Hospitals facilities
- Assist clients with verifying doctor appointments time and location (Epic)
- After hour notes and routing to the appropriate department
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
SECURITY OFFICER
Delta Global Security
07.2021 - 07.2022
- Monitor Employees when entering the Secured Area of the Airport
- Check badges
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
ADMINISTRATIVE SPECIALIST-SOBER LIVING
Talbert House- Housing
04.2019 - 02.2022
- Enter data into a specialized computer program utilized by the agencies
- Process intake paperwork with new client entering housing program
- Filing Office Management
- Data Entry
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
24HR BANKER
US BANK
12.2019 - 05.2021
- Answer incoming calls from customer
- Problem solves
- Input information and update customers' accounts
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
CABIN SERVICES AGENT
Delta Ground Services
03.2019 - 07.2019
- To do security checks on air crafts
- To clean and stock aircrafts with materials
- Organize warehouse
- Make material bags for aircrafts
- Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
- Reduced turnaround times by quickly identifying and addressing potential issues within the cabin area.
ADMINISTRATIVE SPECIALIST
Talbert House-CCC
11.2017 - 04.2019
- Enter data into a specialized computer program utilized by Criminal Justice agencies
- Process client's visitation weekly
- Process intake paperwork with new client entering program
- Process client fees
- Filing Office Management
- Data Entry
- Checking eligibility for State wide insurance and entering clients in medical database and scheduling appointments
RESIDENTIAL AIDE (TEMP AGENCY)
Psych Pros/Talbert House
07.2017 - 11.2017
- Monitor Residents throughout lockdown facility
- Security monitor
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
HAIR CARE STUDY AIDE (TEMP AGENCY)
Adecco/Procter and Gamble
01.2017 - 03.2017
- Testing hair care products that have not been released to the public
- Attention detail
- Documenting findings on the product in correct format and file
ADECCO/ P&G- DATA ENTRY CLERK (TEMP AGENCY)
Kroger Co.
10.2015 - 06.2016
- Attention Detail
- Critical Thinking task to complete missing information on invoices
- Enter invoice/data information for retail stores that submitted coupons for redemption into Paris system
- Track all duties throughout the day for the Job Requested Tracking
ADMINISTRATIVE SPECIALIST
Talbert House
03.2008 - 07.2015
- Enter data into a specialized computer program utilized by Criminal Justice agencies
- Process intake paperwork with new client entering program
- Manage client fee and Escrow accounts
- Update daily
- Filing Office Management
- Distribution of invoices to agencies for contracted services
- Monthly Billing
- Data Entry
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
No Degree - MANAGEMENT OF TECHNOLOGY
DeVry University
Cincinnati, OHAssociate of Applied Science - CLINICAL MEDICAL ASSISTING
National College
Cincinnati, OH10.2007
Child Care I & II
Withrow High School
Cincinnati, OH06.1992
Skills
- Word Processing
- Database Management
- Accurate and Detailed
- Flexible
- Ohio Risk Assessment System
- Verifying Health Insurance MITS/ WAYSTAR
- Clinical Assessment
- Treatment
- Triage
- Microsoft Office
- Customer Service
- Epic Smart Console
- Medical terminology
- Intake Experience
- EMR Systems
- Records Management
- Medical Office Experience
- Medical Scheduling
- Medical Records
- ICD-10
- Crisis Intervention
- Data collection
- Peer Mentoring
- Positive Reinforcement
- Teaching strategies
- Instructional support
- Parent Communication
- Classroom Organization
- Social Skills Development
- Progress Monitoring
- Behavioral Interventions
- Problem-solving abilities
- Differentiated instruction
- Problem-solving skills
- Attention to detail
- Social skills development
- Behavior management
- Strong organization
- Dispatch software
- Strong work ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 05 staff members.
- Achieved standards by completing documentation with accuracy and efficiency.
Certification
- First Aid Certification
- CPR Certification
- Paraprofessional Certificate
Languages
English
Full Professional
Timeline
SPED PARAPROFESSIONAL
School Force Solutions
12.2023 - 12.2024
PARAPROFESSIONAL
Cincinnati Public Schools
03.2023 - 08.2023
CALL CENTER REPRESENTATIVE
UC HOSPITAL
10.2022 - Current
ATTENDANCE SPECIALIST
CINCINNATI PUBLIC SCHOOLS
08.2022 - 03.2023
DISPATCHER/CUSTOMER SERVICE
AQUARIUS/ UC Hospital
02.2022 - 10.2022
SECURITY OFFICER
Delta Global Security
07.2021 - 07.2022
24HR BANKER
US BANK
12.2019 - 05.2021
PERSONAL SHOPPER
INSTACART
05.2019 - Current
ADMINISTRATIVE SPECIALIST-SOBER LIVING
Talbert House- Housing
04.2019 - 02.2022
CABIN SERVICES AGENT
Delta Ground Services
03.2019 - 07.2019
ADMINISTRATIVE SPECIALIST
Talbert House-CCC
11.2017 - 04.2019
RESIDENTIAL AIDE (TEMP AGENCY)
Psych Pros/Talbert House
07.2017 - 11.2017
HAIR CARE STUDY AIDE (TEMP AGENCY)
Adecco/Procter and Gamble
01.2017 - 03.2017
ADECCO/ P&G- DATA ENTRY CLERK (TEMP AGENCY)
Kroger Co.
10.2015 - 06.2016
ADMINISTRATIVE SPECIALIST
Talbert House
03.2008 - 07.2015
No Degree - MANAGEMENT OF TECHNOLOGY
DeVry University
Associate of Applied Science - CLINICAL MEDICAL ASSISTING
National College
Child Care I & II
Withrow High School
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