Summary
Overview
Work History
Education
Skills
EMPLOYEE OF THE YEAR AND BRAVO ZULU AWARD
Languages
Timeline
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Michelle Bannister

Michelle Bannister

Spokane Valley,WA

Summary

Exceptional, experienced customer service professional. I am reliable, dependable and have an amazing work ethic. It is my desire to utilize my skill set and offer my experience to become a valuable part of your team.

Professional with strong background in enhancing customer satisfaction and driving impactful guest experiences. Skilled in effectively communicating, problem-solving, and adapting to dynamic environments. Strong focus on team collaboration and achieving measurable results. Known for reliability, flexibility, and positive approach to meeting evolving needs.

Overview

19
19
years of professional experience

Work History

Guest Experience Specialist

Roam America LLC
05.2025 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.
  • Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Improved campground guest ratings regularly to reflect 4-5 star reviews.

Operations Supervisor

FedEx Freight
05.2022 - 06.2024
  • Increased operational performance, implementing cost-saving measures in logistics processes.
  • Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Handled day-to-day shipping and receiving overseeing more than 400 packages per day.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Driver Check-in/Biller

FedEx Freight
05.2021 - 05.2022
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients for 100% satisfaction.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Maintained accurate client records, ensuring proper billing and payment tracking.
  • Used data entry skills to accurately document and input statements.

Recording Specialist

Spokane County Auditor
12.2020 - 05.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Followed data entry protocols, rules and regulations.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Vehicle Licensing - Lead

Spokane County Auditor
12.2019 - 12.2020
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Senior Program Representative (Supervisor)

Yakima County Auditor
11.2017 - 11.2019
  • Led change management efforts within the organization, minimizing resistance while maximizing adoption of new processes or procedures related to the program operations.
  • Streamlined workflow processes through effective delegation of tasks among team members based on individual strengths and expertise areas.
  • Answered as many as 50 telephone and electronic inquiries per day.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Gathered, organized and input information into digital database.

Education

High School Diploma -

HUNTLEY PROJECT HIGH SCHOOL
Worden, MT
05.1988

Skills

  • Data entry expertise
  • Strong attention to detail
  • Payment reconciliation
  • Data security management
  • Cross-functional teamwork
  • Analytical problem-solving
  • Responsive to shifting priorities
  • Customer engagement
  • Customer complaint resolution
  • Effective communication skills

EMPLOYEE OF THE YEAR AND BRAVO ZULU AWARD

While employed by Yakima County Auditor I was selected 2 times as employee of the year by my County Auditor.

While employed by FedEx Freight I was selected for a Bravo Zulu awards for personal excellence and exceeding company standards.  I also was chosen for multiple Purple Promise awards for personal accomplishments that went above and beyond for my fellow employees. 

Languages

English
Native or Bilingual

Timeline

Guest Experience Specialist

Roam America LLC
05.2025 - Current

Operations Supervisor

FedEx Freight
05.2022 - 06.2024

Driver Check-in/Biller

FedEx Freight
05.2021 - 05.2022

Recording Specialist

Spokane County Auditor
12.2020 - 05.2021

Vehicle Licensing - Lead

Spokane County Auditor
12.2019 - 12.2020

Senior Program Representative (Supervisor)

Yakima County Auditor
11.2017 - 11.2019

High School Diploma -

HUNTLEY PROJECT HIGH SCHOOL

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