Michelle Banwell
Minneapolis,MN
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant/Trained Medication Aide
Courage Kenny Rehabilitation Institute
Golden Valley, MN
11.2020 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Certified Nursing Assistant
St. Croix Hospice
North Branch, MN
01.2018 - 11.2020
- Improved patient comfort by providing compassionate and attentive care.
- Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
- Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
Certified Nursing Assistant
Presbyterian Homes
Cambridge, MN
10.2014 - 01.2018
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Receptionist
Best & Flanagan LLP
Minneapolis, MN
01.2012 - 09.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Skills
- Medical Terminology Knowledge
- Medical Office Administration
- Electronic Charting
- Dementia and Alzheimer's Knowledge
- Medications Familiarity
- Companionship and Emotional Support
Timeline
Certified Nursing Assistant/Trained Medication Aide
Courage Kenny Rehabilitation Institute
11.2020 - Current
Certified Nursing Assistant
St. Croix Hospice
01.2018 - 11.2020
Certified Nursing Assistant
Presbyterian Homes
10.2014 - 01.2018
Receptionist
Best & Flanagan LLP
01.2012 - 09.2014