Overview
Work History
Skills
Timeline
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Michelle Barberena

Aubrey,TX

Overview

6
6
years of professional experience

Work History

Loan Officer Assistant

Rain City Capital
07.2023 - 09.2024
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Help manage sales pipeline by building files in the CRM, collecting necessary documents for loan conditions, managing the file flow, and communicating status to customers.
  • Ensure current guidelines are met, managed and adhered to while exercising discretion and prudent decision making on
    behalf of company, clients and LO.
  • Assist in resolving client issues in the loan process.
  • Understand our underwriting guidelines and manage transactions accordingly, including reviewing files for potential issues.
  • Work directly with customers to build loan packages for underwriting, including obtaining documents and reviewing loan criteria and structure.
  • Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
  • Liaised with clients to guide through loan closing process and handle any concerns.
  • Support loan servicing, which may include contacting clients for past due payments, extensions, and other service‐level
    communications.

Junior Loan Processor

Wildcat Lending
10.2021 - 05.2023
  • Increased department efficiency by cross-training in various roles, providing backup support when needed.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Reviewed and validated details of loan applications and closing documentation.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Set up and completed loan submission packages.
  • Managed Pipeline for 60+ loans monthly.
  • Assist with creating and managing Policies and Procedures.

Business Operations Analyst

Wildcat Lending
01.2021 - 10.2022
  • Assisted borrowers with changes to their rehab budgets and educated them on the draw process.
  • Funded rehab draws.
  • Reviewed loan packages and funded new loans.
  • Packaged loans to various banks for advances.
  • Assisted our accounting team with Loan Originations.

Escrow Assistant

Strike Title
02.2020 - 01.2021
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Maintained open communication with lenders, brokers and borrowers.
  • · Intake for all new orders, commitments, and customer service inquiries.
  • Order surveys, HOA certificates, Payoffs and Home Warranties.
  • Manage all Loan and Owners Policies.
  • Prepare and ship closing packages assuring each package is complete and signed by all parties.
  • Coordinate/schedule closing appointments.

Office Manager

Professional Concepts
05.2018 - 01.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Place orders on approved projects and maintain contact with vendors, as needed.
  • Online marketing and company website upkeep.
  • Accounts payable/receivable, bookkeeping, payroll and closing the books monthly.

Skills

  • Proficient in Microsoft, Quickbooks, SoftPro, TMO, Calyx and Dynamics
  • File management
  • Loan processing
  • Loan servicing
  • Customer service
  • Documentation review
  • Loan disbursement
  • Title abstracts

Timeline

Loan Officer Assistant

Rain City Capital
07.2023 - 09.2024

Junior Loan Processor

Wildcat Lending
10.2021 - 05.2023

Business Operations Analyst

Wildcat Lending
01.2021 - 10.2022

Escrow Assistant

Strike Title
02.2020 - 01.2021

Office Manager

Professional Concepts
05.2018 - 01.2020

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Michelle Barberena