Michelle Barco
Mishawaka,IN
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housing Specialist
Pokagon Band Housing Department
08.2022 - Current
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Conducted thorough eligibility assessments, ensuring only qualified applicants were admitted into the program.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Extensive Knowledge of available housing resources and eligibility requirements.
- Performed statistical collection to track client communication and applicant data.
- Managed applications, contractor bid packages, payment processing, and client files for well and septic program. Reported to Indian Health Services.
Medical Office Receptionist
Spine And Joint Associates
03.2021 - 03.2022
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Filed and retrieved patient records for provider.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Created customized financial contracts with individual insurance coverage estimates for each treatment prescribed by doctor.
Revenue Auditor
Four Winds Casino
11.2019 - 03.2020
- Improved revenue accuracy by conducting thorough audits and identifying discrepancies in financial records.
- Enhanced financial reporting for management by diligently analyzing sales data and revenue trends.
- Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
- Collaborated with accounting team to resolve any discrepancies found during the auditing process, ensuring accurate financial reporting.
- Conducted periodic reviews of internal control systems to ensure consistent revenue collection and reporting procedures.
- Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
- Investigated discrepancies discovered during auditing process.
- Maintained compliance with internal control system.
Education
High School Diploma -
Calvary Christian
Fruitport, MINo Degree - Bachelor's in Psychology
Liberty University
Lynchburg, VA12.2024
Skills
- Case Management
- Affordable Housing
- Homelessness Solutions
- Financial Analysis
- Microsoft Office Proficiency
- Conflict Resolution
- Attention to Detail
- Organizational Skills
- Housing Counseling
- Report Writing
- Affordable Housing Knowledge
- Customer Service
- Housing Policy Expertise
Certification
Homeownership Counseling
Timeline
Housing Specialist
Pokagon Band Housing Department
08.2022 - Current
Medical Office Receptionist
Spine And Joint Associates
03.2021 - 03.2022
Revenue Auditor
Four Winds Casino
11.2019 - 03.2020
High School Diploma -
Calvary Christian
No Degree - Bachelor's in Psychology
Liberty University
Homeownership Counseling
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