Michelle Barker
Mooresville,NC
Summary
Driven and resourceful administrative professional with 19+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. A self-motivated professional with a strong work ethic, positive attitude, and the ability to cultivate relationships while improving workflow efficiencies and productivity.
Overview
28
28
years of professional experience
Work History
Executive Assistant
Ingersoll Rand | Trane Technologies
08.2019 - 02.2024
- Global executive-level support to multiple Vice Presidents including Audit Services, CAO, FP&A, and Investor Relations
- Routinely interact with various business units including regular coordination with senior enterprise executives
- Support coordination, preparation, and collation of audit committee and board of director presentations, including creation and editing of presentation materials
- Manage 6 calendars, organize internal and external meetings, and coordinate accordingly across global time zones
- Arrange complex domestic and international travel, including visa applications and global entry requirements
- Assist with New Hire onboarding, ensuring proper equipment and access needs
- Prepare detailed expense reports and accurately reconcile corporate credit card bills
- Assists with budget creation and management
- Manage departmental purchasing
- Responsible for training Executive Assistants in the Finance Department
Executive Assistant
Enterprise Holdings
09.2010 - 08.2019
- Provided high-level administrative support to the Regional Vice President in a fast-paced sales environment
- Represented the Regional Vice President (RVP) both internally and externally
- Acted as a liaison between the RVP, Area Managers, and Corporate Headquarters
- Responsible for maintaining various sales and performance reports to monitor regional results and progress toward goals
- Served as an initial contact to over 200 employees, maintained regional and RVP calendars, made travel arrangements for all employees, and managed office supplies for over 60 locations
- Created reports to track performance trends in core areas of the business
- Promote the corporate image by providing excellent customer service while resolving customer issues that escalated to the Regional Vice President’s office
- Successfully coordinated and hosted numerous company functions, negotiated vendor contracts and booked venues
- Oversaw front desk procedures to ensure standard practices were consistently implemented
- Partnered with HR Manager, Business Manager, and Risk Supervisor with daily needs for the region and on special projects as needed.
District Administrator
Medtronic
09.2006 - 06.2009
- Responsible for 30 field employees covering the southern region of Florida
- Coordinated field employees to ensure all incoming customer service requests were rendered promptly
- Maintained personnel files as well as tracked/ reported vacation time
- Created medical device purchase orders for customers
- Managed invoicing and billing processes
- Coordinated travel, managed Outlook calendars, and arranged meetings and conferences
- Successfully created a variety of new processes in the office to ensure accuracy and reduce redundancy
- Used problem-solving techniques, tact, and discretion when executing customer requests
- Researched, compiled, and created reports from databases and spreadsheets as needed.
Data Support Coordinator/Analyst
Holy Cross Hospital
08.2004 - 09.2006
- Provided high-level administrative support to Director of Performance Improvement and Administration Executives
- Constructed spreadsheets to improve performance initiatives
- Prepared meeting agendas and documented minutes during meetings
- Maintained and adjusted databases utilized for internal monitoring and external databases for comparative benchmarking and analysis
- Assisted Director in creating budget for Case Management department
- Managed personnel files and associate compliance
- Implemented and facilitated a new system for staff and supported daily operations
- Identified trends to Administration in order to improve hospital quality measures
Scheduling Coordinator/Secretary
Holy Cross Hospital
05.2003 - 08.2004
- Provided support to Director of Heart Lab and coordinated all procedures for Heart and Electrophysiology Laboratories
- Responsible for entering daily charges, investigating and reconciliation
- Interacted with vendors daily to coordinate department needs
- Maintained and ordered office supplies to keep the department running abreast
- Performed application upgrades, and trained staff in the use of office computer resources
- Participated in Hospital & Nursing Committees
- Identified trends for Administration to improve hospital quality measures.
Medical Secretary
APEX Cardiology
01.2002 - 12.2002
- Supported fast-paced Cardiology Office of 6 physicians
- Coordinated the daily schedule for the Nuclear Medicine Department
- Managed time-sensitive procedures with technicians, physicians and hospitals
- Scheduled appointments, hospital procedures, and meetings
- Operated 14 telephone lines, verified insurance, and distributed consultations for the doctors.
- Obtained payments from patients and scanned identification and insurance cards.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Medical Receptionist
Cardiovascular Associates
08.1996 - 01.2002
- Responsible for daily operations for 5 physicians
- Organized staff, managed medical records, patient demographics, calendar maintenance for multiple employees, submitted authorization requests for insurance companies, and arranged meetings for several physicians
- Oversaw schedules and made modifications as necessary
- Took charge of coordinating all medical procedures in conjunction with local hospitals
Education
Some College (No Degree) -
El Camino College
Torrance, CASome College (No Degree) -
Broward College
Fort Lauderdale, FLSkills
- Exceptional organizational skills
- Proficient with Microsoft Office Suite
- Expert presentation and facilitation skills
- Problem-solving techniques
- Strong written and verbal communication
- Domestic/International Travel
- Develop procedures/process improvement
- C-Suite Business Partner
- Detail oriented
- Internal and External Stakeholder Engagement
- Bilingual (English, Spanish)
- Kronos, Concur, Oracle, Qualtrics, Visio
Timeline
Executive Assistant
Ingersoll Rand | Trane Technologies
08.2019 - 02.2024
Executive Assistant
Enterprise Holdings
09.2010 - 08.2019
District Administrator
Medtronic
09.2006 - 06.2009
Data Support Coordinator/Analyst
Holy Cross Hospital
08.2004 - 09.2006
Scheduling Coordinator/Secretary
Holy Cross Hospital
05.2003 - 08.2004
Medical Secretary
APEX Cardiology
01.2002 - 12.2002
Medical Receptionist
Cardiovascular Associates
08.1996 - 01.2002
Some College (No Degree) -
El Camino College
Some College (No Degree) -
Broward College
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