MICHELLE BARNES

Provide excellent customer service.

Scheduling appointments.

Verified insurance information.

Managed front office.

Managed incoming phone calls, took messages and directed patients to proper personnel.

Assisted patient to complete registration paperwork.

Facilitated communication between patients, medical and administrative staff.

Explained policies, procedures and service to patients.

Demonstrated leadership by making improvements to work processes and helping to train new employees.

Verified insurance.

Verified demographic information to ensure proper billing.

Scheduled appointments.

Contacted other medical facilities to request medical records.

Managed office inventory.

Adhered to HIPPA requirements to safeguard patient confidentiality.

Assisted with direct hospital admissions.

Provided and processed referrals.

Request referral Updated patient demographic information in Revenue Cycle.

Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnosis.

Responded to telephone/ in-person inquiries regarding appointment information.

Managed incoming telephone calls, took messages and directed caller to correct personnel.

Facilitated communication between patients and various departments and staff.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Demonstrated respect, friendliness and willingness to help wherever needed.

Provided excellent customer service to patients and medical staff.

Complete inbound/outbound telephone calls using manual dialing.

Answered average of 70 to 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Resolved concerns with products or services to help with retention and drive sales.

Maintained financial accounts by processing customer adjustments.