Michelle Barnes
Mt.Carroll,IL
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
I have a strong background in supporting individuals through crisis situations. Skilled in providing emotional support, confidential guidance, and resource coordination. Highly focused on teamwork, adapting to changing needs, and achieving impactful results. Reliable and empathetic, with strong communication and active listening abilities.
Overview
8
8
years of professional experience
Work History
Domestic Violence & Sexual Assault Victim Advocate
Riverview Center
02.2025 - Current
- Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
- Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
- Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
- Collaborated with law enforcement and medical professionals for comprehensive victim assistance during investigations and examinations.
911 Dispatcher
Jo Daviess County Sheriff's Office
01.2024 - 02.2025
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Responded promptly to requests for assistance from law enforcement, Fire or EMS personal.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched appropriate responders to incidents quickly.
911 Dispatcher
Carroll County Sheriff's Office
07.2017 - 12.2023
- Exercised sound judgement under high-pressure situations.
- Handled sensitive information confidentially and ethically.
- Ensured timely responses to public inquiries.
- Coordinated with multiple agencies during large-scale events.
- Provided clear instructions for callers during emergencies.
- Prioritized critical situations and multitasked efficiently.
- Operated computer-aided dispatch (CAD) systems effectively.
Education
High School Diploma -
West Carroll
05-2007
Skills
- Crisis Management
- Call Management
- Works Well Under Pressure
- Active Listening
- Decision-Making
- Computer Skills
- Stress Tolerance
- Data Entry
- Critical thinking
- Relationship building
Timeline
Domestic Violence & Sexual Assault Victim Advocate
Riverview Center
02.2025 - Current
911 Dispatcher
Jo Daviess County Sheriff's Office
01.2024 - 02.2025
911 Dispatcher
Carroll County Sheriff's Office
07.2017 - 12.2023
High School Diploma -
West Carroll
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