Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE BARNETT

Utah

Summary

Skilled Quality Assurance Supervisor with comprehensive experience in overseeing production processes, maintaining quality assurance standards and facilitating corrective measures. Excel in critical thinking, problem-solving, and leadership to ensure quality standards are not only met but surpassed. Utilize effective communication and organizational abilities to lead teams towards achieving excellence in quality assurance objectives.

Overview

33
33
years of professional experience

Work History

Quality Assurance Supervisor

Burrelles Information Services
Provo, UT
05.2006 - 06.2024
  • Burrelles is a media monitoring company working with clients, including PR companies, who are searching for news and entertainment articles mentioning their companies, services and products
  • The company subscribes to numerous print, TV, radio and online media sources which we scan and monitor daily in order to provide the most up-to-date news coverage to our clients
  • Job Description: Working remotely from a home office since 2020
  • Supervising the Quality Assurance and Profiling Department employees who are assigned to enter new client orders into the database, create OCR search strings using proprietary software, update account data, address client complaints, correct account errors, and process product returns
  • Making sure all work is being done by employees accurately and in a timely and efficient manner
  • Training new employees and current team members whenever policies and procedures are updated
  • Sending constructive and disciplinary feedback to supervisors and other personnel in various departments to correct any ongoing issues
  • Managing incoming email requests from account managers, sales team members and company executives
  • Processing personnel and client email requests in a timely manner
  • Searching for articles requested by clients in current and upcoming media outlets
  • Creating clips of the articles found to send to client’s media portals
  • Working directly with sales and account managers to correct account issues and re-send products that are damaged or unacceptable to clients
  • Creating and distributing training manuals and other procedural documents and reference guides
  • Working with the IT department to correct technical issues and implement new features in the programs used within the department.

Legal Assistant

Barnett Immigration Services, Gary L. Barnett, Attorney at Law
Salt Lake City and Provo, UT
01.1991 - 04.2005
  • Working under the supervision of an immigration attorney
  • Preparing forms and other documentation for clients to submit to the United States Citizenship and Immigration Services office
  • Compiling various personal documents for clients seeking permanent residence and citizenship
  • Filing the required documents on behalf of clients with the United States Citizenship and Immigration Services
  • Traveling with the attorney to meet with clients living out of state
  • Helping to manage over 500 clients and maintaining a comprehensive electronic database and hard-copy files
  • Typing and filing letters, affidavits and other documentation for clients
  • Corresponding with various domestic and foreign government agencies.

Education

Some College (No Degree) - General Education

Brigham Young University
Provo, UT

Some College (No Degree) - General Education

Salt Lake Community College
Salt Lake City, UT

Skills

  • Microsoft Office - Word, Excel, Outlook, Teams, Paint, OneDrive
  • Salesforce
  • Internet research using Google and other search engines
  • Social media - X, Instagram, Facebook
  • Typing 65 wpm
  • 10-key
  • Detail Oriented
  • Team Collaboration
  • Performance monitoring
  • Problem-solving skills
  • Quality Assurance
  • Customer Service
  • Team Leadership
  • Quality improvements

Timeline

Quality Assurance Supervisor

Burrelles Information Services
05.2006 - 06.2024

Legal Assistant

Barnett Immigration Services, Gary L. Barnett, Attorney at Law
01.1991 - 04.2005

Some College (No Degree) - General Education

Brigham Young University

Some College (No Degree) - General Education

Salt Lake Community College

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MICHELLE BARNETT