Michelle Barrera
San Antonio,TX
Overview
23
23
years of professional experience
Work History
Homemaker and Mother
San Antonio, TX
03.2013 - Current
- Taking the young ones to and from school
- Assisting with homework on a daily basis
- Cleaning of the home and washing of the clothes
- Gardening and cleaning of the vehicle
- Total loss claims adjuster
Fred Loya Insurance
San Antonio, TX
02.2011 - 04.2013
- Speaking with clientele about the total loss of their vehicle
- The discussion would entail value of vehicle, how the value of was calculated
- Negotiate the price more to the side of Fred Loya
- Maintain a ongoing file level of clientele to be negotiated
- Phone etiquette and use of basic math skills
Test Proctor
Brooks Air force base
San Antonio, TX
08.2008 - 02.2011
- I worked for a short period with the base but gained so much knowledge
- I would manage groups of soldiers taking a exam
- The exam would be loaded via computer all the computers that the soldiers utilized
- I would grade them by the test key that was generated by the computer
- Notify the soldiers of their grades and schedule retakes
- I would input the the test scores go the soldiers personal folder.
Supervisor
UNITED STATES CENSUS BUREAU, DECENNIAL CENSUS
San Antonio, TX
06.2010 - 08.2010
- I was a supervisor of approximately 15 people
- I would make sure all documents gathered were done in the correct manner
- I would assist when necessary with the clients
- I would drive around the different locations where the employees were to see of they were performing their job appropriately
- I would deliver the accomplished documents to headquarters and gather other necessary tasks that were needed to be accomplished by the team
Licensed Insurance Agent
USAA
San Antonio, TX
09.2001 - 02.2007
- I would issue what is known as umbrellas which is insurance that supersedes yours automobile and homeowners insurance
- I would identify areas in the individual's file that may need to addressed to make the umbrella acceptable or to just better protect that member
- I would also refer that individual to other areas in USAA for other products
- I would use basic office equipment and multi-line telephone system
- Phone etiquette was a big must in this position
- Customer service is key at USAA and must occur in each in every phone call with a member.
Education
Bachelor's - Business emphasis in Marketing
University of the Incarnate Word
May 1998
Skills
- Basic office equipment (10 years)
- Microsoft Office (8 years)
- Phone Etiquette
- Negotiation
- Social Media Management
- Basic Math
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Blogging
- Leadership
- Microsoft Outlook
- Office management
- Marketing
- Customer service
- Documentation review
- Typing
- Heavy lifting
- Medical terminology
- Certifications and Licenses
- Driver's License
Timeline
Homemaker and Mother
03.2013 - Current
Fred Loya Insurance
02.2011 - 04.2013
Supervisor
UNITED STATES CENSUS BUREAU, DECENNIAL CENSUS
06.2010 - 08.2010
Test Proctor
Brooks Air force base
08.2008 - 02.2011
Licensed Insurance Agent
USAA
09.2001 - 02.2007
Bachelor's - Business emphasis in Marketing
University of the Incarnate Word