Michelle Barrera
Sanborn,TX
Summary
Dynamic Total Loss Adjuster at Fred Loya Insurance Company, skilled in claims investigation and damage evaluation. Achieved significant reductions in processing time through efficient documentation practices while providing exceptional customer service. Proven ability to negotiate fair settlements and educate clients on their rights, fostering trust and satisfaction throughout the claims process.
Total Loss Adjuster with strong analytical and problem-solving skills. Adept at managing claims, negotiating settlements, and collaborating with teams to achieve results. Reliable and adaptable with keen ability to assess damage and ensure fair resolutions. Strong communicator with focus on customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Total Loss Adjuster
Fred Loya Insurance Company
02.2011 - 04.2013
- Reduced processing time for total loss claims by implementing more efficient documentation practices.
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Collaborated with other adjusters to review complex cases and develop fair settlement offers.
- Negotiated claim settlements when needed.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
- Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
Test Proctor
Brooks Air Force Base
08.2008 - 02.2011
- Administered standardized tests ensuring compliance with regulations and security protocols.
- Monitored testing environments to maintain integrity and prevent academic dishonesty.
- Assisted in the preparation and distribution of test materials for varied assessments.
- Provided clear instructions to candidates, enhancing understanding of testing procedures.
- Analyzed feedback from test-takers to refine operational practices and enhance experiences.
- Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
- Enhanced test-taking experience by providing clear instructions and maintaining a quiet, organized testing environment.
- Promoted fairness among all examinees by adhering strictly to standardized timing procedures during exam administration.
- Reduced instances of cheating with vigilant monitoring and adherence to established anti-cheating measures.
- Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
- Maintained accurate records for all exams administered, facilitating efficient test score processing and reporting.
Supervisor
United States Census Bureau - Decennial Census
06.2010 - 08.2010
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on best practices and efficient workflows.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Conducted performance evaluations to identify training needs and development opportunities.
- Collaborated with management to develop strategic plans for resource allocation and workload distribution.
- Monitored inventory levels, coordinating supply orders to maintain optimal stock availability.
- Analyzed operational data to identify trends and recommend actionable solutions for efficiency gains.
- Fostered a positive work environment that encouraged teamwork and accountability among staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Licensed Insurance Agent
USAA
09.2001 - 02.2007
- Educated clients on insurance products and coverage options, enhancing decision-making.
- Processed policy applications efficiently, ensuring compliance with regulatory standards.
- Conducted risk assessments to identify client needs and recommend suitable solutions.
- Managed client accounts, fostering long-term relationships and trust.
- Collaborated with underwriters to evaluate risks and establish coverage terms.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Promoted products and services using upselling and other sales strategies.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
Education
Bachelor of Science - Business Administration And Marketing
University of The Incarnate Word
San Antonio, TX04-1998
Skills
- Claims investigation
- Estimating repair costs
- Insurance policy sales
- Damage evaluation
Languages
Spanish
Native or Bilingual
Timeline
Total Loss Adjuster
Fred Loya Insurance Company
02.2011 - 04.2013
Supervisor
United States Census Bureau - Decennial Census
06.2010 - 08.2010
Test Proctor
Brooks Air Force Base
08.2008 - 02.2011
Licensed Insurance Agent
USAA
09.2001 - 02.2007
Bachelor of Science - Business Administration And Marketing
University of The Incarnate Word
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