Michelle Barrett
Summary
Experience includes office management and customer relations, with strong communication skills and an ability to develop relationships with diverse communities. I thrive in a team environment as both a leader and a colleague.
In addition to my professional life, I have a great deal of compassion and love working alongside the elderly and youth, as well as planning and coordinating fundraising and community activities.
Overview
40
40
years of professional experience
Work History
Office Manager /Small Business Co-Owner
Galati Building Cleaning/Sandblasting
St. Peters, MO
10.2007 - Current
- Develop and implement office policies and procedures.
- Perform general bookkeeping duties, such as processing payroll, reconciling bank statements and creating journal entries.
- Resolve customer and vendor inquiries and concerns in a timely manner while maintaining positive relationships.
- Track invoices and payments to ensure the accuracy of accounts receivable and payable information. Monitor payments due from clients, and promptly contact clients with past-due payments.
- Organize company events, including holiday parties and team-building activities.
- Ensure compliance with applicable laws regarding employment practices.
Front End Office Manager
Lifetime Roofing & Renovation
Bridgeton, MO
03.2022 - 04.2024
- Provided in-depth administrative support for all departments, as necessary.
- Prepared invoices for accounts receivable activities such as billings and collections.
- Monitored department budget to ensure compliance with company policies.
- Conducted weekly staff meetings, providing updates on projects or tasks assigned.
- Received incoming telephone calls, determined purpose of callers, screened prospective clients, and scheduled lead appointments for the sales group.
- Resolved customer inquiries and complaints requiring management-level escalation. Measurably increased client loyalty and referrals.
- Completed benefits paperwork, and processed employee incident reports.
- Monitored vendors to maintain competitive pricing, and efficient deliveries.
- Managed confidential records such as personnel files, medical records, financial documents.
- Onboarded new employees by completing paperwork and conducting orientations.
- Organized team activities to build camaraderie and foster a positive workplace culture.
Manager of Operations
St. Charles Yellow Cab
St. Charles, Missouri
01.1995 - 06.2003
- Hired as an Assistant Operations Coordinator, then promoted to Manager of Operations.
- Organized routes and negotiated annual contracts ($250,000-$275,000) for Francis Howell and St.Charles school districts' "alternative" student transportation .
- Revamped operational policies and procedures to establish and enforce higher standards of professionalism and safety compliance.
- Investigated and resolved customer issues related to service quality.
- Managed 52+ employees (drivers, dispatchers, and mechanics). Remained calm and professional in stressful circumstances and effectively diffused tense situations with a commitment to conflict resolution. Led the company by example toward a culture of loyalty, teamwork and increased professionalism
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Oversaw the purchase and maintenance of 40+ vehicles
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
Dental Receptionist
Dr. Wayne Paris DMD
St. Charles, Missouri
05.1985 - 12.1995
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Monitored supply levels within the office and ordered new materials as needed.
- Verified patient's eligibility for benefits under various insurance plans.
- Prepared correspondence for insurance companies related to claims processing.
- Provided assistance to Dr.Paris during dental treatments and procedures as needed.
- Communicated with patients with compassion while keeping medical information private.
Education
Some College (No Degree) - Basic Studies
SCCC
Certificate - Paralegal Studies
SCCC
Certificate - Funeral Direction/Director
St. Louis Community College
Skills
- Grief Share Ministry, a grief recovery support program Assist the team of facilitators as needed, organize monthly/annual events and activities
- Various community fundraisers For instance, coordinated the trivia event and auction for "Miracle Mike" Vanezia, raising over $20,000 with more than 300 attendees
- Little League baseball, Boy Scout activities, and fundraising events
- Lewis and Clark Fife and Drum Corps, former president of its support organization Outstanding achievement was coordinating the three-year national tour of youth performers to commemorate the Bicentennial of the Louisiana Purchase and launch of the Lewis and Clark expedition
Timeline
Front End Office Manager
Lifetime Roofing & Renovation
03.2022 - 04.2024
Office Manager /Small Business Co-Owner
Galati Building Cleaning/Sandblasting
10.2007 - Current
Manager of Operations
St. Charles Yellow Cab
01.1995 - 06.2003
Dental Receptionist
Dr. Wayne Paris DMD
05.1985 - 12.1995
Some College (No Degree) - Basic Studies
SCCC
Certificate - Paralegal Studies
SCCC
Certificate - Funeral Direction/Director
St. Louis Community College
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