Michelle Barrick
Management
Twin Falls,ID
Summary
Service-oriented with years of background in customer service . Core competencies include fulfilling customers needs in a timely and professional manner, conduct myself in a responsible and proficient manner and am very reliable as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Dedicated with years of experience combining management and customer service expertise. Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Service Orientation Customer and Personal Service Management of Financial Resources Time Management Judgment and Decision Making Complex Problem Solving Personnel and Human Resources Instructing Energetic professional with 33 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
21
21
years of professional experience
Work History
Team Lead
Walmart Superstore
04.2020 - 04.2024
- Coached team members, 32 to 40, in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Participated in cross-functional team-building activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Operated production machinery safely to reduce workplace accidents.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Capitol Casino
08.2015 - 08.2019
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Assess staff needs, and recruit staff using methods such as newspaper advertisements or participating at job fairs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Schedule use of facilities or catering services for events such as banquets or receptions, and
- Professional Summary
- Skills
- Experience negotiate details of arrangements with clients
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Managed 200 plus employees on a daily basis.
Waffle Square
11.2002 - 08.2015
- Serve customers in a timely and professional manner
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Establish standards for personnel performance and customer service
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Take dining reservations
- Accounting, book and computer
Education
Certificate of Accounting - Accounting And Finance
MTI College
Sacramento, CA01.1989
High School Diploma -
John F. Kennedy High School
Sacramento, CA06.1985
Skills
- Task Monitoring
- Equipment Maintenance
- Job Assignments
- Production Monitoring
- Operational Efficiency and Safety
- Team-Building Exercises
- Guest Satisfaction
- Profit and Loss Reporting
- Corrective Actions
- Team Monitoring
- Workplace Safety
- Hazardous Chemicals
- HR Consulting
- Set Up Devices
- Leadership
Accomplishments
I know how to drive a Fork Lift, Electric Pallet Jack, and a Walky Stacker.
Timeline
Team Lead
Walmart Superstore
04.2020 - 04.2024
Capitol Casino
08.2015 - 08.2019
Waffle Square
11.2002 - 08.2015
Certificate of Accounting - Accounting And Finance
MTI College
High School Diploma -
John F. Kennedy High School