Michelle Barry
Administrator Coordinator
Bella Vista,CA
Summary
Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Customer service professional offering 20+ years of experience streamlining processes, managing talented team members and performing a variety of tasks. Tireless team player known for staying poised and calm in fast-paced environments.
Outgoing hospitality expert with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Coordinator
Lighthouse Church
Newbury Park, CA
04.2018 - Current
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed and implemented scheduling policies.
- Input data in Software to create updated status reports for quick reference of project progress and deadlines.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Scheduled activities for Number service personnel.
- Led team of Number scheduling coordinators.
Ultrasound Technician
My First Peekaboo
Ventura, CA
12.2013 - 05.2020
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Manager
Chick Fill A
Thousand Oaks, CA
04.2007 - 06.2009
- Supervised labor costs and departmental expenses to remain in line with budget.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Recruited and hired top performers to add talent and value to department.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Manager
Burlington Coat Factory Department Store
Thousand Oaks, CA
10.2007 - 04.2008
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Developed service procedures, policies and standards.
- Researched and corrected customer concerns to promote company loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Generated customer satisfaction surveys to analyze results into action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Bartender Shift Manager
Black Angus Steak House
Thousand Oaks , CA
10.1995 - 02.2008
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Education
CNA - Nursing
Bryman College
North Hollywood, CA 09.1990 - 01.1991
Diploma - General Studies
Newbury Park High School
Newbury Park, CA 09.1981 - 06.1985
General Studies
Ventura College
Ventura, CA 09.1986 - 06.1988
Skills
Customer Relations
Telephone etiquette
Good communication skills
Complaint resolution
Administrative support
POS systems expert
Key holder experience
Professional telephone demeanor
Service standard compliance
Timeline
Administrative Coordinator
Lighthouse Church
04.2018 - Current
Ultrasound Technician
My First Peekaboo
12.2013 - 05.2020
Customer Service Manager
Burlington Coat Factory Department Store
10.2007 - 04.2008
Manager
Chick Fill A
04.2007 - 06.2009
Bartender Shift Manager
Black Angus Steak House
10.1995 - 02.2008
CNA - Nursing
Bryman College
09.1990 - 01.1991
General Studies
Ventura College
09.1986 - 06.1988
Diploma - General Studies
Newbury Park High School
09.1981 - 06.1985