Michelle Bartels
Roseville,CA
Summary
Adept at driving operational excellence and innovation, I leveraged my expertise in requirements gathering and cross-functional collaboration at Tokio Marine HCC to streamline processes and enhance productivity. My proactive approach in stakeholder relations and workflow analysis led to significant project efficiencies, embodying a blend of analytical prowess and dynamic team leadership.
Overview
18
18
years of professional experience
Work History
Business Systems Analyst Supervisor
Tokio Marine HCC
12.2018 - Current
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collected, defined and analyzed business requirements to create focused solutions.
- Collaborated with stakeholders and business users to gather essential requirements, ensuring successful project outcomes.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Gathered, reviewed and reported on findings.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Played key role in successful launch of new product lines by coordinating between development teams and stakeholders.
- Improved operational efficiency by automating routine tasks, freeing up staff to focus on more strategic initiatives.
- Enhanced customer experience by streamlining online transaction process, making it more intuitive and user-friendly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented, critical thinker with a strong work ethic.
- Adaptable and proficient in learning new concepts/technology quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Project Management Business Analyst
Builders & Tradesmen's Insurance Services
09.2006 - 12.2018
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Reduced project completion time by employing Agile methodologies and effective project management strategies.
- Elicited and clearly documented business and system requirements.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
Education
General Education
Sierra College
RocklinHigh School Diploma -
Sacramento Adventist Academy
Carmichael, CA06-2000
Skills
- Requirements Gathering
- Cross-Functional Collaboration
- Gap analysis
- Process Documentation
- Workflow Analysis
- Functional specifications
- User Acceptance Testing
- Stakeholder Relations
Timeline
Business Systems Analyst Supervisor
Tokio Marine HCC
12.2018 - Current
Project Management Business Analyst
Builders & Tradesmen's Insurance Services
09.2006 - 12.2018
General Education
Sierra College
High School Diploma -
Sacramento Adventist Academy
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