- Volunteering
- Music
- Getting involved in local advocacy groups to promote positive change in the community
- Watching Movies and TV Shows
- Strategy Games
- Knitting and Crocheting
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
Michelle Barton
New Ulm,MN
Summary
Hardworking, detail-oriented at company objectives with customer satisfaction. Level-headed and positive in every customer interaction. Self-motivated about utilizing skills to maximize support of the company I work for. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing 24 years of manufacturing experience on multiple levels, as well as over 5 years of experience with customer service.
Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Overview
31
31
years of professional experience
Work History
Customer Advocate
Windings, Inc.
12.2018 - Current
- Process and maintain customer sales orders, promptly responding to purchase order updates, expedites, and tracking information.
- Primary point of contact for all incoming calls, effectively redirecting inquiries to appropriate departments and personnel.
- Support Program Management, Purchasing, Receiving, and Scheduling team members in various tasks.
- Create and manage spreadsheets using Excel, developed best practices using Word, and executed Power Point presentations.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
Production Employee /Production Supervisor
3M
02.1994 - 03.2018
- Managed computerized inventory, supervised backup group on weekends, operated assembly machines and supplied materials to work cells, and packaged finished goods.
- Monitored finished goods quality and operated machines when required as Process Coordinator. Assisted Group leads and Supervisors with special projects, completed Lean Projects, and contributed to the development of job safety guidelines.
- Supervised warehouse operations, including scheduling and training of certified operators.
- Demonstrated strong leadership skills by leading department support team efforts in enhancing service, safety, and quality.
- Followed safety protocols while operating machinery.
- Completed daily documentation accurately regarding production quantities, material usage, machine performance.
Education
Associate of Arts - English, Business
Marycrest University
Davenport05.1990
Skills
- Consistent reliability
- Detail-oriented data processing
- Effective business plan execution
- Experience with CRM applications
- Clear verbal and written communication
- Strong work ethic
- Exceptional customer service
- Customer billing support
- Collaborative teamwork
- Compliance with policies
- Proactive knowledge acquisition
- Exhibits professionalism in high-stress situations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with the Purchasing Department to assist in ordering materials for the company.
- Achieved creating a spreadsheet that outlines week to week sales for LTA product, which also identifies YTD sales.
Interests
Timeline
Customer Advocate
Windings, Inc.
12.2018 - Current
Production Employee /Production Supervisor
3M
02.1994 - 03.2018
Associate of Arts - English, Business
Marycrest University
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