Michelle Base
Wichita,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Site Manager/Team Lead
Alliance for Multispecialty Research
03.2023 - Current
- Manage clinical research staff consisting of investigators, coordinators, and lab assistants
- Ensure all personnel gain comprehensive understanding of study protocol components
- Provide direction and support to research team for subject screening, ensuring timely identification and enrollment of qualified subjects in studies
- Manage all studies in adherence to FDA regulations, GCP guidelines, and company standard operating procedures.
- Consistently achieve and surpass site revenue targets
- Ensure timely reporting of serious adverse events in accordance with sponsor and regulatory requirements
- Manage the hiring and training process for new team members, ensuring their development and growth.
- Create, lead and motivate teams to achieve maximum site level performance
BUSINESS & PERSONNEL DIRECTOR
Sunflower Psychological Services
08.2016 - 12.2022
- Prepared operational and salary budgets
- Processed employee expense reports quickly to prevent delays in payouts
- Executed training programs
- Developed monthly reports
- Spearheaded marketing initiatives
- Observed all laws, regulations and other applicable obligations
- Oversaw HR training, coaching, mentoring and staff retention
- Processed new hire paperwork and documents
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions
- Issued paychecks on designated pay dates to avoid employee dissatisfaction
- Updated employee files with new details such as changes in address or salary levels.
CHIEF EXECUTIVE OFFICER
Hunter Health Clinic
08.2015 - 08.2016
- Cultivated company-wide culture of innovation and collaboration
- Directed technological improvements, including the implementation of an electronic health record
- Analyzed industry trends and tracked competitor activities to inform decision making
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs
- Represented organization at industry conferences and events
- Monitored key business risks and established risk management procedures
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
- Initiated strategy to drive company growth and increase market share and profitability
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs
- Maintained P&L and shouldered corporate fiscal responsibility
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels
- Directed market expansions to propel business forward, meet changing customer needs.
DEVELOPMENT DIRECTOR
Hunter Health Clinic
08.2004 - 08.2015
- Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency
- Tracked in-process and previously submitted grant applications to obtain status updates
- Wrote, reviewed and edited proposals for grants, gifts and contracts
- Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals
- Prepared and submitted grant applications to corporate organizations, private foundations and government funders to solicit grant monies for organization
- Attended grant writing conferences to enhance sources and interact with other grant writing professionals
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources
- Researched appropriate funding sources such as government programs and private foundations
- Designed annual grant award strategy as key component of organizational funding initiatives
- Created fundraising materials utilized on social media and websites and sent out in mass mailings
- Created fundraising strategies tied to institution's mission, programs and goals
- Identified new sources, both individual and business, of support as donors and vendors
- Organized and spoke at events and galas
- Created fundraising materials utilized for social media, websites and mass mailings
- Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis
- Cultivated relationships with community, business and local civic leaders in order to draw attention to health center and bring in new donors and volunteers.
INSURANCE MANAGER
Pollard-Licklider Clinic
08.2003 - 08.2004
- Prepared insurance claim forms or related documents and reviewed for completeness
- Posted payments to accounts and maintained records
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Calculated adjustments, premiums and refunds
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Generated, posted and attached information to claim files
- Communicated effectively with staff members of operations, finance and clinical departments
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Master of Arts - Community Psychology
Wichita State University
Skills
- Team Recruiting
- Onboarding, Training and Development
- HR Metrics
- Advising Department Managers
- Develop Policies
- Technical Writing
- Research Skills
- Lead Identification and Generation
Accomplishments
- Took health center from profit loss, near bankruptcy, to positive profit margin and company growth
- Secured full funding needed to construct new health center
Timeline
Site Manager/Team Lead
Alliance for Multispecialty Research
03.2023 - Current
BUSINESS & PERSONNEL DIRECTOR
Sunflower Psychological Services
08.2016 - 12.2022
CHIEF EXECUTIVE OFFICER
Hunter Health Clinic
08.2015 - 08.2016
DEVELOPMENT DIRECTOR
Hunter Health Clinic
08.2004 - 08.2015
INSURANCE MANAGER
Pollard-Licklider Clinic
08.2003 - 08.2004
Master of Arts - Community Psychology
Wichita State University
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