Michelle Bastian
Scott,OH
Summary
Proven track record in enhancing customer satisfaction and driving product improvements at Everise, showcasing expert problem-solving. Leveraging proficiency in Salesforce and teamwork capabilities. Demonstrated exceptional attention to detail and organizational skills, leading to increased client trust and repeat business opportunities. Resourceful Estimator offering expertise in problem-solving. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Licensed Retention II Specialist
Everise
07.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
- Interpersonal communications
- Sales
Independent Insurance Agent
Lincoln Heritage Ins Company
12.2020 - 04.2022
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Monitored policy renewals closely to ensure the ongoing protection of clients'' assets and prompt communication regarding any changes or updates required.
Independent Contractor
Working Solutions
04.2016 - 01.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Contract Administrator
Cecil Perry Improvements
12.2015 - 07.2017
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Drafted, reviewed and revised contracts for accuracy and completeness.
Estimator
Oz Building Contractors
04.2014 - 09.2015
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Prepared material orders to complete projects on time and within budget.
Education
High School Diploma -
New Iberia Senior High School
New Iberia, LASkills
- Customer Relations
- Expert Problem Solving
- Proficient in Microsoft Office, Salesforce, PlanSwift, Viewpoint Business, Certified Payroll
- Advanced Communication
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
Timeline
Licensed Retention II Specialist
Everise
07.2023 - Current
Independent Insurance Agent
Lincoln Heritage Ins Company
12.2020 - 04.2022
Independent Contractor
Working Solutions
04.2016 - 01.2021
Contract Administrator
Cecil Perry Improvements
12.2015 - 07.2017
Estimator
Oz Building Contractors
04.2014 - 09.2015
High School Diploma -
New Iberia Senior High School