Summary
Work History
Education
Skills
Timeline
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Michelle Bates

Michelle Bates

Tucson,AZ

Summary

Dedicated leader and problem-solver committed to team success. Expert in effective communication, ensuring reliable and results-driven performance. Utilizes independent decision-making skills and sound judgment to positively impact results, with exceptional detail-oriented project management abilities. Proven track record of handling multiple tasks effectively and efficiently in fast-paced environments, recognized for proactive approach to identifying and addressing issues to optimize processes and support team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, always ready to tackle new challenges.

Work History

Business Partner Manager/Assistant General Manager

Avolta, Tucson International Airport
06.2015 - Current
  • Meet with team members to verify task completion and meeting of standards while ensuring customer relations.
  • Report issues to higher management with great detail.
  • Oversee day-to-day administrative operations, provide guidance to support staff.
  • Assist in recruiting, hiring and training of team members.
  • Facilitate change management during organizational restructuring and ensuring smooth transitions for impacted employees.
  • Mentor team members & equip them with the skills needed to excel in their roles.
  • Deliver insightful data-driven recommendations that informed key decision-making processes within the organization.
  • Procurement of tools need to complete the jobs.
  • Implement tracking tools to ensure expectations are met.

General Manager

Staples
11.2013 - 02.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Retail Business Manager

Blockbuster
02.1991 - 11.2013
  • Established clear performance expectations for staff members, fostering a culture of accountability and continuous improvement.
  • Led team meetings for open communication, discussing progress towards goals, addressing challenges, and celebrating successes together as a unit.
  • Boosted sales performance by implementing effective merchandising strategies and staff training programs.

Education

BSBA - Management, Minor in accounting

Shippensburg University
01.1989

Skills

  • Guiding teams through coaching strategies
  • Operational efficiency management
  • Effective assignment delegation
  • Understanding organizational processes
  • Scheduling team members according to skills
  • Efficient records organization

Timeline

Business Partner Manager/Assistant General Manager

Avolta, Tucson International Airport
06.2015 - Current

General Manager

Staples
11.2013 - 02.2015

Retail Business Manager

Blockbuster
02.1991 - 11.2013

BSBA - Management, Minor in accounting

Shippensburg University

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