MICHELLE BATRES-SANCHEZ
CHEVERLY
Summary
Experienced professional with over 5 years in dynamic dining environments. Reputation built on enhancing guest experiences through exceptional hospitality and upselling techniques. Proven track record in managing high-volume service periods. Excel at handling diverse dietary requirements, leveraging expertise in customer consultation and team leadership. Currently pursuing an associate's degree in accounting with the goal of integrating financial acumen with hospitality expertise to drive future career growth.
Overview
5
5
years of professional experience
Work History
BANQUET SERVER
EQUINOX ON 19TH
02.2025 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
CATERING EVENT CAPTAIN
EXTRA FANCY
11.2024 - Current
- Present Michelin-star dishes with precision, accommodating diverse dietary needs.
- Collaborate with chefs and team to efficiently manage events exceeding 50 guests.
- Foster synergy between kitchen and front-of-house teams, ensuring flawless execution of upscale dining experiences.
- Adapt swiftly to diverse dietary requirements.
- Generated unique approaches to resolve multifaceted challenges in catering solutions.
- Develop efficient systems for managing event materials, streamlining operations
SERVER
UMAI NORI
11.2024 - 01.2025
- Consistently upsell menu items, boosting average check value
- Maintain thorough knowledge of menu offerings, enhancing customer recommendations
- Handle high-volume periods adeptly
- Meticulously maintain cleanliness standards, adhering to health and safety protocols
- Accurately process payments and manage cash transactions
- Attentively address special dietary requirements
SEASONAL FRONT DESK RECEPTIONIST
CHEVERLY SWIM AND RACQUET CLUB
06.2020 - Current
- Welcome visitors, manage tasks, ensure facility upkeep, respond to inquiries, maintain accurate records
- Orchestrated seamless front desk operations, enhancing visitor experience and streamlining administrative processes for improved efficiency
- Fostered a welcoming environment, addressing client inquiries promptly and collaborating with staff to maintain exceptional facility standards
TEAM SALES COORDINATOR
LA FITNESS
09.2024 - 11.2024
- Developed promotional materials, boosting membership sales through diverse channels
- Enhanced social media engagement, achieving membership targets with creative video content
- Collaborated cross-departmentally to ensure gym safety and organization
- Spearheaded team sales initiatives at La Fitness, fostering a collaborative environment
- Implemented innovative strategies, resulting in revenue growth and enhanced customer satisfaction
JUNIOR LASH STYLIST
LASH MOI
01.2024 - 08.2024
- Maintain clean workspace, ensure client safety, enhance satisfaction through tailored lash designs
- Developed marketing strategies, increased online presence, attracted new clients
- Managed appointments, utilized booking software for efficient scheduling
- Meticulously maintained hygiene standards, ensuring client safety and regulatory compliance
- Precisely applied lash extensions, achieving natural-looking results
FRONT DESK BOOKING COORDINATOR
LASH MOI
07.2022 - 08.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
SERVER
KPOT
08.2023 - 07.2024
- Greeted and welcomed guests in a friendly manner, providing efficient service
- Kept work area clean and sanitary at all times throughout shift
- Assisted other servers with clearing plates, refilling drinks, or any additional tasks needed during peak hours
- Managed multiple tables simultaneously while ensuring each guest received prompt attention
- Used focus and memorization skills to keep track of tables and remember orders
- Assisted with training of new staff members
SERVER
IRON PIG KBBQ
10.2021 - 07.2023
- Greeted and welcomed guests in a friendly manner, providing efficient service
- Kept work area clean and sanitary at all times throughout shift
- Assisted other servers with clearing plates, refilling drinks, or any additional tasks needed during peak hours
- Managed multiple tables simultaneously while ensuring each guest received prompt attention
- Used focus and memorization skills to keep track of tables and remember orders
- Assisted with training of new staff members
SERVER
FIREPAN KBBQ
01.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and organized serving area, adhering to food safety regulations.
- Assisted in training new BBQ servers, sharing best practices for exceptional guest experience.
- Resolved customer complaints professionally, demonstrating empathy and commitment to satisfaction.
- Contributed towards a positive work environment through effective communication with colleagues and management teams alike.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) (INCOMPLETE) - ACCOUNTING
Prince George's Community College
Largo, Maryland06.2023
HIGH SCHOOL DIPLOMA -
Eleanor Roosevelt High School
Greenbelt, Maryland06.2022
Skills
- Team Leadership
- Hospitality
- Customer Consultation
- Social Media
- Customer Service
- Promotional Material Design
- Effective Communication
- Staff Training
- Financial Transactions
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
BANQUET SERVER
EQUINOX ON 19TH
02.2025 - Current
CATERING EVENT CAPTAIN
EXTRA FANCY
11.2024 - Current
SERVER
UMAI NORI
11.2024 - 01.2025
TEAM SALES COORDINATOR
LA FITNESS
09.2024 - 11.2024
JUNIOR LASH STYLIST
LASH MOI
01.2024 - 08.2024
SERVER
KPOT
08.2023 - 07.2024
SERVER
FIREPAN KBBQ
01.2023 - 05.2023
FRONT DESK BOOKING COORDINATOR
LASH MOI
07.2022 - 08.2024
SERVER
IRON PIG KBBQ
10.2021 - 07.2023
SEASONAL FRONT DESK RECEPTIONIST
CHEVERLY SWIM AND RACQUET CLUB
06.2020 - Current
HIGH SCHOOL DIPLOMA -
Eleanor Roosevelt High School
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) (INCOMPLETE) - ACCOUNTING
Prince George's Community College
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