Michelle Batter
Sparks,NV
Summary
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Program Manager-Dept of Alternative Sentencing
Washoe County
08.2024 - Current
- Coordinated cross-departmental communication to enhance project alignment and efficiency.
- Managed project timelines and deliverables, ensuring adherence to established schedules.
- Developed and maintained comprehensive project documentation for stakeholder review.
- Implemented process improvements that streamlined operations within multiple programs.
- Facilitated regular status meetings to track progress and address potential issues proactively.
- Managed and supervised drug screeners, leads, lab assistants, and investigative assistant, and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Operations Mgr-Clerks Office
Washoe County
10.2022 - 08.2024
- Oversaw daily operations to ensure efficiency and compliance with county regulations.
- Developed and implemented process improvements that enhanced team productivity and service delivery.
- Coordinated cross-departmental initiatives to streamline workflows and optimize resource allocation.
- Responsible for the day to day operation of the Marriage and Business Division of the Washoe County Clerk's Office.
- My team of seven office assistants and office specialists issues licenses for marriage, officiants, DBAs, notaries, and passports.
- Accountable for annual reviews, scheduling for a 365-day calendar, deposits, daily, weekly, monthly, quarterly, and annual reports that are submitted to the Clerk, various government entities, and small businesses.
Clinic Director-Orofacial Pain/Advanced Endodontic
NN Center for Orofacial Pain and Advanced Endodontics
09.2021 - 12.2022
- Led clinical operations, ensuring compliance with healthcare regulations and standards for both medical and dental practices.
- Developed and implemented patient care protocols to enhance service quality.
- Managed staff schedules, optimizing resource allocation for improved efficiency.
- Oversaw budget management for both clinics, identifying cost-saving opportunities without compromising care.
- Recruitment, hiring, training of new team members.
- Worked closely with all major insurance carriers, including Medicare and Medicaid, to bill and resove patient issues.
- Prepared all documents for for internal audits with both CMS and the Nevada State Medical Board.
- HR representative administering FMLA, LOA's and Workers Comp.
- Enhanced patient care with the development of comprehensive treatment plans tailored to individual needs.
- Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
Clinic Director
WellCentric Health
03.2018 - 10.2021
- Directed clinic operations, ensuring compliance with healthcare regulations and quality standards.
- Implemented process improvements to enhance patient flow and satisfaction across all departments.
- Mentored clinical staff, fostering professional growth and maintaining high-performance standards.
- Developed strategic initiatives to optimize resource allocation and reduce operational costs.
- Collaborated with interdisciplinary teams to design comprehensive care plans tailored to patient needs.
- Established training programs for new hires, enhancing onboarding efficiency and team cohesion.
- Managed budget planning and financial forecasting, aligning resources with organizational goals effectively.
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Community Relations with an emphasis on growing our clinic and community education/awareness
Customer Service Manager
Prominence Health Plan-UHS
10.2016 - 02.2018
- Led customer service team of 21 to enhance client satisfaction through improved communication strategies.
- Developed and implemented training programs to elevate service quality and staff performance.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery processes.
- Collaborated with cross-functional teams to streamline operations and reduce response times for inquiries.
- Worked closely with Nevada Exchange, Medicaid, and Medicare Advantage plans and participants to identify areas of need ambiguity.
- Thoroughly investigate all medical records for appeals/grievance processing for Medicare.
- Successfully manage a 7-million-dollar annual budget for my department, achieving a 6% budget reduction.
- Recruiting/Hiring/Mentoring/Terminations/Employee Evaluations
Director of Student Achievement
Charter College
08.2014 - 06.2016
- Directed strategic initiatives to enhance student enrollment and retention rates.
- Collaborated with faculty to develop innovative curriculum offerings aligned with industry standards.
- Implemented operational improvements resulting in streamlined administrative processes across departments.
- Mentored leadership team to foster professional development and improve overall staff performance.
- Partnered with various campuses to maintain our accreditation with our governing body, ACICS and the Department of Education.
- Worked with under served students on all 13 campuses to enhance the student experience from Admissions to Graduation.
Customer Service Manager
Renown Health
02.2008 - 03.2014
- Led customer service team to enhance client satisfaction through improved communication strategies.
- Established performance metrics, fostering accountability among team members and improving overall efficiency.
- Under the direct supervision of the Director of Operations, I led a team of 76 team members, both clinical and clerical.
- Responsible for the daily operations of the call center, off-site team members, a supervisor, and a quality auditor.
- Problem resolution for both internal and external customers (face-to-face and over the phone), payroll, benefits administration, and maintaining detailed statistics for both our company benchmarks as well as federal guidelines, taking up to 50 calls daily from our member and provider community.
Education
Associate of Arts - English
TMCC
Reno NV05.1990
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Timeline
Program Manager-Dept of Alternative Sentencing
Washoe County
08.2024 - Current
Operations Mgr-Clerks Office
Washoe County
10.2022 - 08.2024
Clinic Director-Orofacial Pain/Advanced Endodontic
NN Center for Orofacial Pain and Advanced Endodontics
09.2021 - 12.2022
Clinic Director
WellCentric Health
03.2018 - 10.2021
Customer Service Manager
Prominence Health Plan-UHS
10.2016 - 02.2018
Director of Student Achievement
Charter College
08.2014 - 06.2016
Customer Service Manager
Renown Health
02.2008 - 03.2014
Associate of Arts - English
TMCC