Michelle Battisti
Insurance Agent
Monaca,PA
Summary
Professional Insurance Advisor with excellent client management, retention and recruitment. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of resolving problems and improving customer satisfaction. Extensive Knowledge of Unique Coverage Niches/ Programs.
Overview
1
1
Certification
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Commercial Insurance Agent
Thompson - Gusic Insurance Group
Pittsburgh, PA
09.2015 - Current
- Built relationships with clients through providing superior service, excellent selection of coverage options and value minded solutions.
- Collected, analyzed, and tracked commercial lines retention as well as produced S.M.A.R.T Goals to further overall agency profitability.
- Prepared and Presented Quotes as well as finalized sales of new business opportunities.
- Managed a large book of commercial lines business for retention and growth potential via rounding through multiple touch points throughout the term.
- Created sources for continuous client referrals within the community and with businesses using networking groups and referral networks
- Worked to accommodate new and different insurance requests and explored new value/ unique market opportunities to optimize insurance agency reputation.
- Consistently and continuously updating my knowledge database of available markets, products, marketing techniques and continuing education to best service clients, professional contacts and the community at large.
Earth Science Teacher/Lead Teacher
PA Cyber Charter School
Midland, PA
08.2014 - 08.2015
- Coordinated and collaborated with other faculty members during lesson plan development.
- Kept abreast of technological advances in Science and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
Science Teacher/ Department Chair
Caroline Co Public Schools
Bowling Green, VA
07.2009 - 07.2014
- Mentored new teacher in successful strategies, techniques, materials, and supplementary technologies.
- Maintained current industry knowledge by reading publications, attending conferences and completing training.
- Stayed informed about current developments in field of specialization to enhance real-world instructional applications.
Physical Science Teacher
Wake County Public Schools
Raleigh, NC
08.2008 - 06.2009
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Demonstrated positive and effective classroom management skills.
Education
Bachelor of Science - Biology
Slippery Rock University Of Pennsylvania
Slippery Rock, PA 08.2002 - 05.2006
Master of Science - Teaching
Slippery Rock University Of Pennsylvania
Slippery Rock, PA 05.2006 - 05.2008
Skills
Underwriting and adjustments
Quotes and sales
Policy renewals
Account management
Project Management
Microsoft Office
Training & Development
Life insurance
Risk mitigation
Client needs analysis
Claims reporting systems
Property insurance
Business planning
Collaboration
Supervision
Self-motivated professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified Professional Insurance Advisor
Quote
Business has only two functions – marketing and innovation.
Peter Drucker
Timeline
Commercial Insurance Agent
Thompson - Gusic Insurance Group
09.2015 - Current
Earth Science Teacher/Lead Teacher
PA Cyber Charter School
08.2014 - 08.2015
Science Teacher/ Department Chair
Caroline Co Public Schools
07.2009 - 07.2014
Physical Science Teacher
Wake County Public Schools
08.2008 - 06.2009
Master of Science - Teaching
Slippery Rock University Of Pennsylvania
05.2006 - 05.2008
Bachelor of Science - Biology
Slippery Rock University Of Pennsylvania
08.2002 - 05.2006