Michelle Bautista
Monrovia,CA
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at HomeGuard HomeWarranty through expert relationship building and effective problem-solving. Skilled in CRM software and networking, I excel in territory management and client engagement, driving sales growth and fostering loyalty. Demonstrated ability to train teams and prioritize workflows for peak performance.
Overview
11
11
years of professional experience
Work History
Account Manager
HomeGuard HomeWarranty
03.2020 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed and maintained strong working relationships with professionals within assigned territory.
Account Manager
Downtown Wholesales
02.2018 - 03.2020
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Salesperson
Property ID
01.2014 - 03.2018
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Frontier High School
Whittier, CA06.2002
Skills
- Relationship Building
- Networking skills
- Team Training
- Upselling
- CRM Software
- Territory Management
- Client meetings
- Overcoming Objections
- Cold calling skills
- Prioritizing workflows
Timeline
Account Manager
HomeGuard HomeWarranty
03.2020 - 07.2024
Account Manager
Downtown Wholesales
02.2018 - 03.2020
Salesperson
Property ID
01.2014 - 03.2018
High School Diploma -
Frontier High School
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