Michelle Bazán
Rio Grande City,TX
Summary
Dynamic call center agent with a proven track record in collections at Spectrum, adept at efficiently collecting payments on current and past due accounts to ensure uninterrupted service for valued customers. Recognized for developing and implementing comprehensive training programs that enhance team capabilities and optimize system utilization. Possesses a keen eye for detail, identifying data insights often overlooked by automated systems, contributing to accurate monthly reporting and helping the company consistently meet performance quotas. Committed to fostering a collaborative environment that drives success and enhances customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caregiver
Amor Mio
Rio Grande City, TX
10.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Payment Analyst
The Cmi Group
Coppell, TX
05.2020 - 05.2023
- I am emailed various dates of payments to review. I was required to manually adjust payments that failed to be added to the end of month sales.
- Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs.
Payment Processor
The CMI group
Coppell, TX
02.2018 - 05.2020
- Payment processor has a series of actions that occur when digital payment transactions are initiated by our business.
- This includes everything from processing a card and/or checking account information.
- On occasion I did Simple bill breakdowns of current and past charges.
Payment Analyst
La Familia Auto Insurance
Carrollton, TX
02.2012 - 08.2018
- Oversee incoming and outgoing payment transactions, ensuring accuracy and adherence to policies.
- Analyze payment data, generate financial reports, and identify trends to improve performance and detect fraud.
- Reconcile accounts, investigate discrepancies, and troubleshoot issues in payment systems
- Prepare liability insurance policies for certified insurance agents and companies to complete quotes for the month.
Associate
Metro PCS
Arlington, TX
01.2016 - 12.2017
- I sold products or services for a company and represents their brand.
- I managed relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made.
- I also had several manager duties ranging from opening procedures to closing procedures.
Dispatcher
Sirius Plumbing
Carrollton, TX
08.2005 - 05.2008
- Receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members.
Education
Diploma -
Rio Grande City High School
Coppell, TX05.2008
Skills
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Identifying issues
- creative solutions
- critical thinking
- Language Skills: Fluent in Spanish
- Technical Skills: (Photoshop, Illustrator), Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
Massage Therapy, 2012
Timeline
Caregiver
Amor Mio
10.2023 - Current
Payment Analyst
The Cmi Group
05.2020 - 05.2023
Payment Processor
The CMI group
02.2018 - 05.2020
Associate
Metro PCS
01.2016 - 12.2017
Payment Analyst
La Familia Auto Insurance
02.2012 - 08.2018
Dispatcher
Sirius Plumbing
08.2005 - 05.2008
Diploma -
Rio Grande City High School