Michelle Beaman
Phoenix,AZ
Summary
Adept at operations and inventory management, I spearheaded initiatives at Pizza Hut that significantly enhanced customer satisfaction and operational efficiency. Store leadership boosted employee retention and optimized cost control, leveraging the expertise in food safety and staff scheduling. I excel in creating a positive work environment, driving both team and business success. Highly proactive manager with 14 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
11.2018 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping for a staff 16 employees, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Inbound Customer Service Manager
Best Western
04.2014 - 03.2018
- Managed a team of 12 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Store Manager
Dominos Pizza Inc.
07.2008 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
Cortez High School
Phoenix, AZSkills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Hiring Decisions
- Labor Management
- Health Code Compliance
- Talent Development
- Employee Retention
- Food Preparation
- Sanitation Standards
Certification
- Certified ServSafe Manager
Timeline
Restaurant General Manager
Pizza Hut
11.2018 - Current
Inbound Customer Service Manager
Best Western
04.2014 - 03.2018
Store Manager
Dominos Pizza Inc.
07.2008 - 04.2014
High School Diploma -
Cortez High School