Michelle Becerra
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager
Victoria's Secret & Victoria's Secret Pink
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Caretaker
Private Home Services
04.2016 - Current
- My mother had been a caretaker since 2016 and she would take me since 2016b to see what it was like and help her. To this day I have learned so much and continue to help her out with her clients who are elders.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Enhanced elderly clients' quality of life by providing compassionate, attentive care and companionship.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Monitored clients' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
Restaurant Waiter
La Placita Restaurant
09.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Associate
Papa Murphy's Take And Bake Pizza
08.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Trained new employees on company policies, procedures, and food handling techniques to maintain consistent service levels.
- Promoted a positive work environment among colleagues through effective communication skills.
Education
Counseling Psychology
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Health Careers Academy
Stockton, CA05.2021
Skills
- Team Leadership
- Complex Problem-Solving
- Bilingual
- Compassionate Caregiving
- First AID certified
- CPR certified
- Workload Management
- Documentation And Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Victoria's Secret & Victoria's Secret Pink
01.2022 - Current
Restaurant Waiter
La Placita Restaurant
09.2021 - 01.2022
Associate
Papa Murphy's Take And Bake Pizza
08.2020 - 09.2021
Caretaker
Private Home Services
04.2016 - Current
Counseling Psychology
San Joaquin Delta College
High School Diploma -
Health Careers Academy
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