Michelle Becton
South Holland,IL
Summary
With a proven track record at Illinois Secretary of State - Business Services, I enhanced product quality and streamlined data integrity, showcasing my attention to detail and strong problem-solving abilities. My expertise in database entry and maintaining confidentiality significantly boosted operational efficiency, reflecting my ability to exceed employer expectations with impactful results.
Overview
24
24
years of professional experience
Work History
Administrative Clerk
Illinois Secretary of State - Business Services
06.2017 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Contributed to project success by providing administrative support to various teams as needed.
- Supported auditors by efficiently compiling requested documentation.
- Proofread and edited professional documents to fix errors.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
Data Input Controller
Illinois Secretary of State - Business Services
06.2017 - Current
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
Quality Control Auditor
Mintel International
08.2001 - 05.2017
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Reduced production errors through consistent monitoring and detailed reporting of quality control processes.
- Gathered and reviewed current data to determine areas in need of improvement.
- Determined correct procedures for inspection and review to standardized audit processes.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
Education
No Degree - Healthcare Administration
Franklin University
Columbus, OH05-2027
High School Diploma -
St. Francis De Sales
Chicago, IL05-1989
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Problem-solving
- Database entry
Languages
French
Elementary
Timeline
Administrative Clerk
Illinois Secretary of State - Business Services
06.2017 - Current
Data Input Controller
Illinois Secretary of State - Business Services
06.2017 - Current
Quality Control Auditor
Mintel International
08.2001 - 05.2017
No Degree - Healthcare Administration
Franklin University
High School Diploma -
St. Francis De Sales
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