Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Michelle Bednarik

Roy,UT

Summary

Self motivated employee who thrives under pressure. Excels at building morale and working relationships with peers and leaders. Loyal employee who works hard and has natural leadership abilities.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

The Home Depot
07.2022 - Current
  • Mentored Multiple Department supervisors to help them Grow and succeed in their business
  • Developed a Closing team with high standards and expectations.
  • Created strong interpersonal relation ships with my Peers as well as associates.
  • I put many hours in learning not only my Job the how I could assist the ASM's around me
  • Established positive engagement with customers, managers associates to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and complaints
  • Shuffle associates to fill scheduling gaps to Deliver consistently high closing standards
  • Mentor, Associates and department supervisor to inspire growth and success within The Home Depot.

Assistant Store Manager

Tractor Supply Company
Woods Cross, UT
11.2019 - 05.2022
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance, loss prevention or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing for freight days and receiving two weeks out. Adjusted schedules for coverage upon the event of a late truck.
  • Provided scheduling for all areas when the manager was on LOA
  • Handled complaints/concerns from customers by empathetically listening, recording details and offering solutions. Communicated with vendors for satisfactory results to maintain high customer feedback
  • Supervised cashiers in processing credit, debit and cash payments on mainline sales, as well as mobile points of sale and online stockyard payments
  • Verified proper receiving confirming matching vins on trailers/UTV. Worked with venders to correct improper shipments.
  • Oversaw daily operations of store, including inventory and recovery, propane, trailer sales, handling.cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw keyholder duties to open and close business. As well as off hour alarm response.
  • Taught team members high 5 merchandising to presentations to motivate impulse purchases.
  • Provided safe fork lift use
  • Provide accurate buy online pick up in store and buy online ship from store services

Team Leader

Tractor Supply Company
Woods Cross, UT
08.2019 - 11.2019
  • Weekly price changes.
  • Supervision and coaching of team members.
  • Planograms sets.
  • Ad signage and promotional pricing.
  • Securing the store and exterior merchandise.
  • Delegated tasks to team members, maximizing unique strengths and skill sets.

Plumbing Department Supervisor

The Home Depot
Ogden , UT
04.2016 - 08.2019
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities and specialized use of their natural skill set.
  • Addressed employee issues and conflicts providing input, feedback and coaching.
  • Assessed aisle stacks and PDQs for proper stock and positioning throughout the store,
  • Maintained proper department organization and kept aisles clear of obstacles.
  • Put together store's seasonal lay down displays.
  • Managed inventory and stock levels in by performing scan review correct procedures within the department.
  • Achieved sales goals and business objectives by motivating staff and promoting leads, in stocks and team development.

Hardware Sales Associate/Head Cashier

The Home Depot
Riverdale, UT
04.2010 - 04.2016
  • Strategically place cashiers for best performance and achieving credit card sales goals.
  • Counseling and training cashiers to take ownership in performance.
  • excelled at helping raise voice of the customer scores.
  • staging/ closing tills in a timely manner.
  • Excelled at building strong working relationships with peer as well as leaders
  • OP Certified
  • Provide top notch customer service
  • Ability and knowledge to provide accurate product knowledge learning.
  • Participated on the safety in-focus team
  • New Hire Coach
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Superior time/employee management getting and keeping all registers covered no matter what the staffing restrictions were

Front End Supervisor

The Home Depot Store 4401
  • Streamline the cashiers to promote efficient and professional behavior
  • Create and maintain a exceptional face representation of the company
  • Manage customer complaints and rectify issues to complete satisfaction.
  • Emphasize customer service excellence through ongoing training of front-line team members to meet and exceed credit, GET, and cashier metric Goals.
  • Empower the cashiers to take care of the customer with a clear understanding of expectations
  • Develop engagement and excitement for success along the Front End.

Skills

  • Great organizational skills
  • Educated in Psychology
  • Excellent customer service
  • Creative problem solve
  • Thrive under pressure
  • Reliable & trustworthy
  • Friendly, positive attitude
  • Good work ethic
  • Great time management
  • Forklift, Reach, and Ballymore experience

Accomplishments

  • took Ramp and Promoted withing 90 days of hire
  • Had top ranking Ramp score among the associate of the distrist testing at that time.
  • recognized by distrist level HR for consistantly receiving positive praise in the monthly town halls
  • Led team to achieve private label credit card goals, earning recognition from upper management and financial reward.
  • Awarded the TSC country mile award 14 times in 2.5 years
  • Awarded for top profit margin in district 2019-2020
  • Recognized by District leadership for providing leadership over tractor supply store opening merchandising event. 2021
  • Recognized by John Babich Regional Manager for top lay down presentation and outdoor loss prevention tactics.
  • Exceeded sales goals by average of 130% in 2020 and maintaining comps though 2022
  • Promoted to Assitant Store Manager within 9o days due to Customer Relations and merchandising skills that was achieved district recognition
  • Completed The home depot's Women in Leadership Certification Jan 2016
  • Recognized at regional level for excellent customer service.

Timeline

Customer Service Manager

The Home Depot
07.2022 - Current

Assistant Store Manager

Tractor Supply Company
11.2019 - 05.2022

Team Leader

Tractor Supply Company
08.2019 - 11.2019

Plumbing Department Supervisor

The Home Depot
04.2016 - 08.2019

Hardware Sales Associate/Head Cashier

The Home Depot
04.2010 - 04.2016

Front End Supervisor

The Home Depot Store 4401

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Michelle Bednarik