Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
Timeline
Generic

Michelle Begley

Spring Hill,TN

Summary

As an organized and dependable team member successful at managing multiple priorities with a positive attitude, Will always have a strong willingness to take on added responsibilities to meet the team goals.

Also, knowledgeable Notary Public/ Loan Signing Agent (certified) with an honest reputation and 2 years experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate with strong organizational skills eager to secure an entry-level Mortgage Loan Originator position in a fast-paced/remote environment. Ready to help the team achieve company goals. Registered #1942228

Overview

15
15
years of professional experience
3
3
Certification

Work History

Certified Notary Loan Signing Agent -Owner

Silver Signings Notary LLC
Spring Hill, TN
06.2020 - Current
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using RON after acquiring digital certificates and software approved by different providers.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to their Lenders when questions arose during Mortgage Closings
  • Kept physical files and digitized records organized for easy updating and retrieval by myself. Set up high security and deleted digital files after notarization was complete.
  • Checked documents and identified credentials for all parties.
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Managed digital databases and physical file systems.
  • Advised regarding delays and special circumstances.
  • Administered oath to document signers to obtain affirmation of truth.
  • Assisted in proper processing of up 12 bookings monthly, encompassing multiple representatives.
  • Managed day-to-day business operations

Recruiter Specialist/Branch Manager for MLO

Pacific Wholesale Mortgage
Remote, Remote
05.2021 - 12.2021
  • Generated specific candidate pool for 6 months for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. Hired 6 MLOs and 3 entry-level candidates. Onboarded them myself and now there are 9 licensed MLOs presently working.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Maintained friendly and professional customer interactions.
  • Gathered and reviewed customer feedback to improve operations.
  • Studied for NMLS exam nightly with moderator and about 30 some people for 6 months. ( was working as well)
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.

Senior Client Account Manager

Optum
Franklin, United States
08.2016 - 08.2019
  • Liaison between Health insurance companies and Hospitals for payments
  • Coordinated with contracting department to resolve payer issues.
  • Provided expertise and general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims.
  • Analyzed data, identified trends, and provided reports as necessary. Increased customer satisfaction and repeat business through t relentless pursuit of resolutions to problems arising from appeals and denials, protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and r esolve conflicts affecting performance.
  • Drove aged inventory initiative a nd production operational improvements that resulted in significant savings and improved profit margins. There were 5 people project and 2 ended up leaving so 3 of us knocked out over 37 000 files. We saved 2 large insurance companies over 3.3 million by working their delinquent cases. took one year and 4 months with OT. This took 1.5 years to comple te.
  • Supported operations by communicating with customers, filing documents, and managing data.

Education

Certifications For TN And FL - Business , Marketing, Sales, Finance

WVU/Marshall & My Mortgage Educators
ONLINE
08.2020

Bachelor of Science - Parks And Leisure Services

Marshall University
Huntington, WV
08.1997

Skills

  • Solid understanding of Lending products And Practices
  • Self-driven
  • Documentation skills
  • Analytical And Critical Thinking
  • Goal-driven
  • Strong interpersonal skills
  • Application Review
  • Payment Schedule Computation
  • Attention to Detail
  • Income Evaluation
  • Product Education
  • Remote Video Conferencing
  • Networking and Partnership Development
  • NMLS Registration #1942228
  • Customer Service
  • Proficient in Microsoft, Tableau, Healthcare systems, practiced Encompass with a mentor, software systems come easy for me
  • Certified Loan signing background

Accomplishments

    Accomplishments


  • Invited to Join The International Society of Female Professionals Dec 2020- As an honored member who has demonstrated excellence persevered and ascended the summit of professional Accomplishment
  • At Optum, I received recognition from a cross-functional, multi-team project on a grant towards a Special Need's Initiative pilot program.
  • I also volunteered as an employee/parent for a second special needs initiative. I helped the product team design and develop a roadmap strategy. This facilitated ease of use for parents to find the resources such as providers ,therapies, groups needed for the care of their child(ren) from birth to adult. This initiative was only under United Health Group.
  • Community
  • Ordered and sold spirit wear for Independence High school. I volunteered to be a replacement for a person whose son was graduating. After the season I was asked to stay from President of the athletic board. I was able to negotiate with vendors to obtain cost-effective services, saving the Athletic Board's over $350 for the football season 2018-2019.


Certification

20 Hour SAFE Comprehensive Fundamentals of Mortgage Education

Certified with the TN state Components of the UST exam

Certified Notary Public/Loan Signing Agent/Online Notary EXP 8/24/2024

E&O Bonded and Insured -$100,000

  • CNP - Certified Notary Public
  • Florida License - 2021
  • TN License -2020

Affiliations


Chamber of Commerce of Spring Hill

Mortgage Professionals

Nashville Connect

Certified and Member of National Notary Association

Autism Speaks

Timeline

Recruiter Specialist/Branch Manager for MLO

Pacific Wholesale Mortgage
05.2021 - 12.2021

Certified Notary Loan Signing Agent -Owner

Silver Signings Notary LLC
06.2020 - Current

Senior Client Account Manager

Optum
08.2016 - 08.2019

Certifications For TN And FL - Business , Marketing, Sales, Finance

WVU/Marshall & My Mortgage Educators

Bachelor of Science - Parks And Leisure Services

Marshall University

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Michelle Begley