Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Behlmann

Michelle Behlmann

Union,MO

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Tax Professional with the IRS. Certifications in Estate planning, Retirement and 401k plans, and Divorce and separation as well as

Ethics and Compliance.

2 Semesters of Paralegal training.

Overview

25
25
years of professional experience

Work History

Bartender

The Pasta House Co.
Union, MO
08.2018 - 12.2023
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Veterinary Assistant

Saint Clair Animal Hospital
Saint Clair, MO
05.2018 - 12.2018
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Provided detailed patient care instructions to pet owners.
  • Maintained accurate medical records of all patients.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Provided emotional support to pet owners during difficult times.
  • Educated clients on proper animal health care routines.
  • Assisted veterinarians in examining animals.
  • Obtained information and history from clients to maintain medical charts.

Store Manager

Casa Gallardo Mexican Restaurant
Saint Louis, MO
10.1998 - 04.2010
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed relationships with suppliers to negotiate better prices.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Cosmetology College of Franklin County
Saint Clair, MO
04-2015

Mccluer North High School
Florissant, MO
05-2000

Skills

  • Payment Processing
  • Suggestive Selling
  • Basic accounting
  • Safe service compliance
  • Customer Service
  • Highly reliable
  • Marketing and sales experience
  • Inventory
  • Service-oriented mindset
  • New Hire Training
  • Professional Appearance
  • Cash and credit transactions
  • Staff Management
  • Complex Problem-Solving
  • Organizational ability
  • Customer service expertise
  • Engaging personality
  • Excellent judgment
  • Salesmanship
  • Outstanding customer service
  • Clear and effective communication
  • Performance Improvement
  • Outgoing Personality
  • Team training and development

Timeline

Bartender

The Pasta House Co.
08.2018 - 12.2023

Veterinary Assistant

Saint Clair Animal Hospital
05.2018 - 12.2018

Store Manager

Casa Gallardo Mexican Restaurant
10.1998 - 04.2010

Cosmetology College of Franklin County

Mccluer North High School

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Michelle Behlmann