Michelle Bellando
Graceworks Lutheran Services: Bethany Village Home Health Care
1
Certification
2027
years of professional experience
Dynamic and dedicated professional with extensive experience, excelling in care coordination and EMR management. Proven ability to enhance patient satisfaction through effective communication and multidisciplinary teamwork. Skilled in Microsoft Office Suite and committed to delivering exceptional service in fast-paced environments.
Work History
Cashier and Deli/Bakery/Produce Worker
Line Worker
Liaison/ Intake Coordinator
2 Years 4 Months- Handle intake calls from hospitals, Dr. offices, clinics, SNFs, & potential clients/ their families
- Obtain orders for skilled home care services from an APP/ Physician
- Met with potential clients, families, and POA on rehab unit to address questions regarding skilled home care services
- Relay information regarding patient to Clinicians
- Monitored potential rehab clients' progress and needs for appropriate care planning. and their expected discharge dates
- Collaborated with rehab discharge team to review potential client updates and care requirements. to monitor any changes to potential clients and expected discharge dates
- Meet with Interdisciplinary teams for assisted living to discuss potential, current, and discharged patients and relay information to and from client’s clinicians
- Collect data on patients using PCC, EPIC (Mercy, Kettering, Premier), Faxes
- Build client chart in EMR system
Certified Clinical Medical Assistant (CCMA)
2 Years 3 Months- Measured and recorded patient vital signs accurately
- Administer EKGs
- Processed medication refills per provider instructions, ensuring timely patient access to necessary treatments
- Managed triage calls to assess patient needs and facilitate appropriate care pathways
- Prepared examination room for patient visits
- Assist patients with getting prior authorizations approved
- Apply, track, upload, and assist patients with cardiac holters and event monitors
- Guided patients through assistance applications to secure necessary healthcare resources
Resident Care Tech/ Restorative Therapy Aide
11 Years 1 Month- Guided residents through individual therapy programs, ensuring adherence to care plans and promoting recovery goals
- Perform/assist with residents’ activities of daily living
- Take residents’ vitals and report any significant findings to nurse
- Documented resident status and vitals daily, ensuring accurate health records and facilitating timely nurse interventions
- Provided emotional support to residents and families, enhancing overall well-being and creating a welcoming environment
Care Companion
1 Year 7 Months- Provided personalized care for residents in behavioral unit, ensuring comfort through bathing, toileting, feeding, and overall well-being
- Responded promptly to resident call lights, addressing immediate needs with urgency
- Reported significant observations to nurse to inform care decisions
- Provided support to nurses to ensure efficient patient care delivery. with various tasks including taking vitals
Server, Hostess/Cashier
3 Years 7 Months- Seated guests promptly, handled order taking and table busing to enhance dining experience
- Delivered attentive customer service to foster guest satisfaction
Education
M.P.H.
Bachelor of Arts - Exercise Science
Skills
Microsoft Office Suite proficiency
EMR management
Care coordination
Customer service
Time management
Multidisciplinary teamwork
Communication skills
Interpersonal skills
Epic software proficiency
Certification
- CCMA Certification
- BLS Certification
- Completion of 2025 Faithful Leaders Program
Timeline
Liaison/ Intake Coordinator
Graceworks Lutheran Services: Bethany Village Home Health Care
03.2024 - 07.2026Read More
Certified Clinical Medical Assistant (CCMA)
Kettering Health Medical Group: Heart and Vascular Stroop
11.2021 - 02.2024Read More
Resident Care Tech/ Restorative Therapy Aide
Graceworks Lutheran Services: Bethany Village
07.2012 - 08.2023Read More
Care Companion
Briarwood Village
06.2011 - 01.2013Read More
Server, Hostess/Cashier
Bob Evans Restaurant
09.2007 - 04.2011Read More
Cashier and Deli/Bakery/Produce Worker
Chief Supermarket
Read More
Line Worker
Basic Grain Products
Read More
Wright State University
M.P.H.
Read More
Adrian College
Bachelor of Arts from Exercise Science
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