Michelle Belvett
Sewell,NJ
Summary
Dynamic support coach with a proven track record at Center For Family Services , Skilled in task delegation and coaching techniques. Enhanced client engagement through personalized plans and feedback delivery, while fostering teamwork and continuous improvement. Championed a culture of excellence, resulting in increased client satisfaction and loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Support Coach
Center For Family Services
03.2019 - Current
- Assisted clients in identifying personal goals and developing actionable plans.
- Provided ongoing support through regular check-ins and feedback sessions.
- Learned effective coaching techniques to enhance client engagement and motivation.
- Collaborated with team members to share insights and improve service delivery.
- Documented client progress and maintained accurate records of sessions.
- Adapted coaching strategies based on individual client needs and feedback.
- Participated in training workshops to develop skills and knowledge in coaching practices.
- Supported the implementation of programs aimed at fostering client independence and self-sufficiency.
- Contributed to departmental initiatives aimed at increasing employee engagement and morale across the organization.
- Mentored junior team members, contributing to their professional growth and ability to handle complex cases independently over time.
- Served as an escalation point for complex technical problems, ensuring timely resolution while maintaining customer satisfaction levels.
- Facilitated open communication within the team, fostering a collaborative environment that led to improved problem solving capabilities.
- Analyzed metrics and trends to identify areas for improvement in the support process, leading to continuous enhancements in service delivery standards.
- Enhanced team performance by coaching colleagues on best practices in customer service.
- Leveraged insights from customer feedback surveys to drive targeted improvements in the support experience offered by our team members.
- Streamlined support processes for quicker issue resolution and increased productivity.
- Improved customer satisfaction by providing timely and efficient support for technical issues.
- Reduced backlog of support tickets through effective prioritization and delegation of tasks.
- Championed a culture of continuous learning and improvement within the team, resulting in consistently high-performance metrics.
- Increased customer loyalty by consistently delivering exceptional support experiences.
- Conducted regular performance reviews to help team members set goals and improve their skill sets.
Recovery Coach
Marryville Addiction Treatment Center
04.2014 - 2018
- Developed personalized recovery plans in collaboration with clients to enhance engagement and accountability.
- Facilitated group therapy sessions, promoting peer support and communication among participants.
- Monitored client progress, providing feedback and adjusting strategies to meet individual needs.
- Educated clients on coping strategies and resources to manage triggers and cravings effectively.
- Trained new staff on recovery coaching techniques and best practices for client interaction.
Pharmacy Assistant
Rite Aide
01.2020 - 03.2024
- Assisted pharmacists in managing inventory and retrieving medications for patients.
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy work areas to ensure efficiency.
- Collaborated with team members to improve workflow and enhance patient care services.
- Supported medication dispensing through data entry into pharmacy management systems.
- Monitored stock levels, reporting shortages to prevent disruptions in service delivery.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Residential Counselor
Elwyn NJ
01.2003 - 2014
- Assisted clients in identifying personal goals and developing actionable plans.
- Provided ongoing support through regular check-ins and feedback sessions.
- Learned effective coaching techniques to enhance client engagement and motivation.
- Collaborated with team members to share insights and improve service delivery.
- Documented client progress and maintained accurate records of sessions.
- Adapted coaching strategies based on individual client needs and feedback.
- Participated in training workshops to develop skills and knowledge in coaching practices.
- Supported the implementation of programs aimed at fostering client independence and self-sufficiency.
- Contributed to departmental initiatives aimed at increasing employee engagement and morale across the organization.
- Mentored junior team members, contributing to their professional growth and ability to handle complex cases independently over time.
- Served as an escalation point for complex technical problems, ensuring timely resolution while maintaining customer satisfaction levels.
- Facilitated open communication within the team, fostering a collaborative environment that led to improved problem solving capabilities.
- Analyzed metrics and trends to identify areas for improvement in the support process, leading to continuous enhancements in service delivery standards.
- Enhanced team performance by coaching colleagues on best practices in customer service.
- Leveraged insights from customer feedback surveys to drive targeted improvements in the support experience offered by our team members.
- Streamlined support processes for quicker issue resolution and increased productivity.
- Improved customer satisfaction by providing timely and efficient support for technical issues.
- Reduced backlog of support tickets through effective prioritization and delegation of tasks.
- Championed a culture of continuous learning and improvement within the team, resulting in consistently high-performance metrics.
- Increased customer loyalty by consistently delivering exceptional support experiences.
- Conducted regular performance reviews to help team members set goals and improve their skill sets.
Education
High School Diploma -
South Ridge Senior High
Miami, FL1992
Skills
Task delegation
Certification
Serve safe certificate
Certified Nursing assistant
LLC for CHELL’Y BELLYS CATERING
Additional Information
Also have my own Catering business
Chell’e Belly Catering since 2004
Timeline
Pharmacy Assistant
Rite Aide
01.2020 - 03.2024
Support Coach
Center For Family Services
03.2019 - Current
Recovery Coach
Marryville Addiction Treatment Center
04.2014 - 2018
Residential Counselor
Elwyn NJ
01.2003 - 2014
High School Diploma -
South Ridge Senior High