Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Benitez

Springfield Township,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager in Training

Baltusrol Golf Club
02.2019 - Current
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry members & guests.
  • Used industry expertise, customer service skills and analytical nature to resolve member and guest concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Coordinate with FOH and BOH departments for upcoming events.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained and guided new employees to reach clubs dining standard.
  • Reviewed and lead FOH team to ensure full member recognition.
  • Completed P&L statements for house club events.
  • Managed changes/updates to POS system - Northstar and Jonas Club
  • Created B.E.O's and distributed to all departments.
  • Managed reservations for a la carte and banquet events.
  • Control china and glassware inventory.

Waitress/Carside

Applebee's
10.2016 - 07.2019
    • Greeted new customers, discussed specials, and took drink orders.
    • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
    • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
    • Kept server areas clean and stocked to increase efficiency while working tables.
    • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Host/Waitress

T.G.I. Fridays
02.2016 - 09.2016
  • Worked during high volume shifts, taking orders, expediting, closing out restaurant
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Sales Associate

Charlotte Russe
10.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Architecture

County College of Morris
Randolph, NJ

Hospitality Administration And Management

County College of Morris
Randolph Township, NJ

High School Diploma -

Roxbury High School
Ledgewood, NJ
01.2015

Skills

  • Time Management
  • Cross-Functional Collaboration
  • Employee Development
  • Onboarding and Orientation
  • Managing Operations and Efficiency
  • Bilingual Verbal/Written Communication
  • Delegation Skills
  • Technical Proficiency
  • Financial Analysis
  • Data Analysis
  • Team Building
  • Inventory Control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager in Training

Baltusrol Golf Club
02.2019 - Current

Waitress/Carside

Applebee's
10.2016 - 07.2019

Host/Waitress

T.G.I. Fridays
02.2016 - 09.2016

Sales Associate

Charlotte Russe
10.2015 - 12.2015

Architecture

County College of Morris

Hospitality Administration And Management

County College of Morris

High School Diploma -

Roxbury High School

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Michelle Benitez