Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Benner

Grand Rapids,MI

Summary

Certified Human Resources professional with proven success in resolving workplace concerns. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

27
27
years of professional experience
1
1
Certification

Work History

HR Employee Relations Supervisor

Bethany Christian Services
10.2022 - Current
  • Supervises, develops, and trains the Employee Relations team and ensures team and project milestones are accomplished in a timely manner
  • Provides coaching and counseling to supervisory level staff with resolving workplace concerns
  • Conducts discovery and/or investigation process for workplace concerns
  • Administers the review and resolution process for employee grievances
  • Partners with senior HR leadership and internal legal senior executive on workplace concerns that may impact federal, state, and/or local labor laws
  • Manages the oversight of compliance and record keeping in accordance with applicable laws and internal requirements.

Human Resources Coordinator, Employee Relations

Bethany Christian Services
07.2021 - 10.2022
  • Serves as the primary point of contact for employee relations concerns
  • Works collaboratively with supervisory level staff to draft effective performance coaching plans
  • Performs discovery and investigation interviews for workplace concerns
  • Conducts exit interviews, summarizes findings, and discusses trends and concerns with senior leadership
  • Manages the offboarding process to include HRIS requests in a timely manner
  • Addresses, escalates, and resolves HR tickets related to employee relations, terminations, and other related concerns
  • Provides employee handbook enforcement support.

Human Resources Administrator, Employee Services

Bethany Christian Services
10.2020 - 07.2021
  • Served as the initial intake specialist for employee relations issues, and maintained the Performance Coaching Form tracker
  • Managed the virtual employee process and ensured compliance in accordance with labor laws
  • Processed and submitted Employee Verification Requests
  • Responded to unemployment requests and distributed unemployment information as applicable per state laws
  • Audited the unemployment billing statements and reported discrepancies
  • Processed vendor bills and invoices
  • Maintained the internal HR quality checklist to ensure branch compliance with all federal and state regulatory requirements
  • Coordinated the employee anniversary award program.

Conflict Specialist

Foster Swift Collins and Smith, PC
01.2019 - 07.2020
  • Performed conflict checks on all potential new clients and parties
  • Opened all new files by entering the information in the accounting database
  • Updated all files with billing and address/name changes
  • Processed check requests for the Grand Rapids office
  • Generated monthly reports on new files opened
  • Collaborated with the Marketing Department on maintaining the Marketing database
  • Handled multiple tasks, while meeting deadlines
  • Worked closely with all attorneys and staff as an integral part of the Accounting Dept.

Receptionist (part-time)

Foster Swift Collins and Smith, PC
04.2013 - 01.2019
  • First point of contact in law office with 40+ attorneys
  • Assisted attorneys and staff with any needs as they arise.

Receptionist

Mika Meyers
06.2007 - 10.2010

Exec. Administrative Sales Assistant

Premier Beauty Supply
10.2000 - 11.2001

Front Office Coordinator

Northwest Chiropractic Center
12.1998 - 07.2000

Staffing Coordinator

Swedish Home Helpers Program
08.1997 - 12.1998

Education

Bachelor of Arts in Psychology -

University of Michigan
Ann Arbor, MI

Skills

  • Training and Mentoring
  • Coaching and Conflict Resolution
  • Staff Development
  • Strategic Planning
  • UltiPro (UKG) HRIS system
  • Staff Discipline
  • Attention to Detail
  • Teamwork and Collaboration

Certification

SHRM-CP

Timeline

HR Employee Relations Supervisor

Bethany Christian Services
10.2022 - Current

Human Resources Coordinator, Employee Relations

Bethany Christian Services
07.2021 - 10.2022

Human Resources Administrator, Employee Services

Bethany Christian Services
10.2020 - 07.2021

Conflict Specialist

Foster Swift Collins and Smith, PC
01.2019 - 07.2020

Receptionist (part-time)

Foster Swift Collins and Smith, PC
04.2013 - 01.2019

Receptionist

Mika Meyers
06.2007 - 10.2010

Exec. Administrative Sales Assistant

Premier Beauty Supply
10.2000 - 11.2001

Front Office Coordinator

Northwest Chiropractic Center
12.1998 - 07.2000

Staffing Coordinator

Swedish Home Helpers Program
08.1997 - 12.1998

Bachelor of Arts in Psychology -

University of Michigan

Similar Profiles

CREATE PROFILE
Michelle Benner