Michelle Bennett
Red Oak,TX
Summary
A dedicated and focused individual, who excels at prioritizing and completing multiple tasks simultaneously Detail-Oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volume with accuracy and care. Personable and understanding with exceptional organizational skills.
Overview
12
12
years of professional experience
Work History
Patient Administration
United States Army
08.2012 - 08.2021
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled/confirmed and followed up on appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained files and records by implementing effective and organized filing systems which drives the company's success.
- Maintained professional knowledge to insure accurate and timely customer file handling.
- Assisted with manager duties and provide daily work data to team mates.
Front Desk Receptionist
ABBA Eye Care
03.2018 - 08.2018
- Greeted guests at front desk while managing check-in process.
- Respond to telephone inquires and escalated complaints by researching company documents and using critical thinking skills.
- Provide outstanding customer service to clients by using a computerized system
- Checked on referral statuses
- Verified Medicaid/Medicare, private health Insurance, and VA coverage.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Patient Shared Services Associate
Contracting Agency Staffmark
11.2020 - 11.2021
- Answered incoming phone calls for various programs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for clients to satisfy specific needs, quality and budget.
- Listened to customer needs and desires to identify and recommend optimal products.
Insurance Specialist
Mckesson
11.2023 - Current
- Communicated effectively with members of operations, finance, and clinical departments.
- Processed eligibility and benefits verification and authorization requests.
- Utilized [Software] to document and track customer account details.
- Investigated and processed claims swiftly to keep customers satisfied.
- Collected premiums on or before effective date of coverage.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Education
Associates - General Studies
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Desoto High
Desoto, TXNo Degree - Currently Taking Adjusting License Course
Texas All Lines Adjusters Licensing
Texas06.2024
Skills
- Precise attention to Detail
- Customer Service
- Logging Call Information
- Product Knowledge
- Eligibility Determinations
- File and Records Management
- Billing and Payment Processing
- Medical Information Release
- Medical Services Administration
- File management processes
- Report Writing
- Policy Evaluation and Insurance Processing
- Bilingual in Spanish and English
- Claims Handling and Investigation of Coverages
Timeline
Insurance Specialist
Mckesson
11.2023 - Current
Patient Shared Services Associate
Contracting Agency Staffmark
11.2020 - 11.2021
Front Desk Receptionist
ABBA Eye Care
03.2018 - 08.2018
Patient Administration
United States Army
08.2012 - 08.2021
Associates - General Studies
Pikes Peak Community College
High School Diploma -
Desoto High
No Degree - Currently Taking Adjusting License Course
Texas All Lines Adjusters Licensing