Michelle Bennett
Office Assistant
Concord,VA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Equestrian Assistant
University of Lynchburg Equestrian Center
Lynchburg
01.2023 - Current
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Prepared feed buckets according to individual dietary needs of each horse.
- Conducted regular inspections of stables to identify any potential hazards or risks.
- Ensured proper handling techniques when leading horses from stalls or paddocks.
- Collaborated with staff to implement safety protocols during equestrian activities.
- Engaged with students, fostering a positive learning atmosphere during lessons.
Owner Operator
Healing Tree Farm
Warren
06.2019 - 12.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established pricing models that balanced competitiveness with profitability goals.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Owner Operator
Native Tree
Falmouth
01.2017 - 06.2019
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Established pricing models that balanced competitiveness with profitability goals.
Business Manager
Up A Tree
Marstons Mills
09.2015 - 09.2017
- Managed daily operations to ensure efficient business functionality.
- Determined customer needs and calculated payment options based on consultative sales process.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Addressed customer questions and concerns regarding products and services.
Event Coordinator
The Navigator
Falmouth
01.2011 - 12.2015
- Designed contracts, collected fees, and booked venues for events.
- Followed local regulations for events and obtained necessary permits.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
Assistant Manager
Quicks Hole Tavern
Woods Hole
04.2014 - 10.2015
- Managed daily operations to ensure smooth restaurant service and guest satisfaction.
- Oversaw inventory management, ensuring adequate stock levels for food and beverages.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Business Management
University of Phoenix Online
Phoenix, AZ, USA 08.2000 - 05.2001
Veterinary Technician
Mount Ida College
Newton, MA 08.1992 - 05.1996
Skills
- Microsoft Office
- Document management
- Scheduling software
- Customer relationship management
- Event planning
- Human resources
- Multitasking and organization
- Payroll
- Calendar management
- Telephone reception
- Scheduling appointments
- Billing and invoicing
- Client relationship management
Timeline
Equestrian Assistant
University of Lynchburg Equestrian Center
01.2023 - Current
Owner Operator
Healing Tree Farm
06.2019 - 12.2023
Owner Operator
Native Tree
01.2017 - 06.2019
Business Manager
Up A Tree
09.2015 - 09.2017
Assistant Manager
Quicks Hole Tavern
04.2014 - 10.2015
Event Coordinator
The Navigator
01.2011 - 12.2015
Business Management
University of Phoenix Online
08.2000 - 05.2001
Veterinary Technician
Mount Ida College
08.1992 - 05.1996